Princess Cruises Reviews

Ive been with Princess cruises since 2007 when I took my family on a two week Mediterranean cruise on the old Sea Princess. Since then I’ve accrued 94 sea days sailing the eastern Mediterranean, Baltics, Norway, South America, Asia & the Caribbean. They are not the same company. While their onboard experience has deteriorated substantially (now charging for room service, anywhere dining, & Alfredo’s pizza which used to be free) cramming more pay as you go fee restaurants & bigger ships, the pre-cruise experience is no better. I’m currently booked on a 16 night cruise to SE England, Ireland, Iceland, & Scotland on Caribbean Princess. To start with Princess no longer allows you to speak with anyone in the USA, it’s outsourced to the Philippines. The language barrier to terrible. But that’s the tip of the iceberg…….. After booking our cruise in March 2023 with vacations to go, I noticed the price drop in July 2023. Upon contacting my agency asking for a price rebate, they told me that princess said you have to rebook it. I received a refund, canceling the cruise. I then reached out to a new agency who helped me rebook the cruise in a balcony state room substantially cheaper with better onboard credit. In January 2025 the price dropped yet again! My agency spent almost 2 hours trying to get OBC or refund, Princess lied & said the cruise was “complete” and it was too late. My agent was hung up on by Princess. Frustrated, she rebooked us a mini suite for almost the same price as our balcony. On April 5th yet another price drop! Wow! My agent was able to get the refund for $1283. I was feeling victorious. I was told Princess would refund my money within or up to 2 weeks. It’s now the 19th, exactly 2 weeks later & when I called my agency to call Princess, they now said it may take up to 5 May, ONE WHOLE MONTH! Unacceptable! This will be my last cruise with this company unless they change tier ways. Mouse house operation with no credibility.

Since Returning from my Cruise, I have had nearly £500 debited from my bank account that I have no account of what this is for and is totally unauthorised. I have contacted Princess Cruises several tmes by phone, email and web contact form. No one is coming back to me, its a clear case of now we have your money, its your problem. Shocking Customer Service. Do Not give this Company Access to your debit / credit card !!

I had to cancel my reservation and was told that my refund would take 6 to 8 months to be issued.

I had the pleasure of embarking on an unforgettable journey aboard Emerald Princess Cruise, and I must say, it exceeded all my expectations. From the moment I stepped on board, I was greeted with warmth and hospitality that instantly made me feel at home. The crew went above and beyond to ensure every aspect of my experience was nothing short of perfect. The accommodations were good and the bed was very comfortable. Many thanks to Marius Tilimpea. The attention to detail and cleanliness was impeccable (many thanks to Nestor Tungpalan - best steward and kind human being), thanks to the dedicated room stewards who ensured everything was just right. But what truly stood out was the exceptional service provided by the staff throughout the ship. From the restaurant managers (Fernando da Silva, Marius Codinca, Razvan Dobre, Nebojsa Nikosavic) to the servers (especially Antonella), everyone went out of their way to make dining an unforgettable experience. The variety and quality of the food were outstanding, and I found myself looking forward to each meal with anticipation. Entertainment options were plentiful, with live music performances, engaging shows, and a variety of activities to suit every taste. Whether I was lounging by the pool or exploring the ports of call, there was never a dull moment on board. Overall, my experience aboard Emerald Princess was nothing short of magical. It's clear that the crew takes immense pride in providing top-notch service and creating unforgettable memories for their guests. I can't wait to embark on another adventure with Princess Cruises in the future. Highly recommended for anyone seeking a truly exceptional cruise experience! Alexandra Stroia

I recently embarked on a voyage with Princess Cruise Line on the Discovery Princess. While the ship itself was beautiful, my overall experience was disappointing and didn’t meet my expectations. The ship lacked a variety of activities for children. They had a multi-purpose court and two ping pong tables, but the equipment was worn down and in need of repair. They didn’t organize many outdoor activities, which was a letdown. The cabin was clean, and the stateroom staff was very friendly. They certainly contributed to making the stay more comfortable. The food, unfortunately, was only mediocre, even with the upgrade to selective restaurants. Dining always seemed to take a long time, regardless of the hour or how busy they were. The service was inconsistent, with some staff not being as friendly as expected. However, one restaurant stood out with stellar customer service, making us feel like valued customers. My biggest disappointment was with the communication from the cruise line and the value I was getting for my money. There were services included in our packages that we were unaware of, and it seemed we paid twice for some of the services. Even when we asked for clarification, the explanations were vague and not all benefits were thoroughly provided. There was also some incorrect information given by staff about available services. In the end, I was not happy with my overall experience. I would definitely try a different cruise line next time. I also wish I had done more research as I have since found many others complaining about the same issues with Princess Cruise Lines.

Horrible service. I need to include the correspondence history and write it out as it is a lot over multiple days but it is truely damning both in terms of their incompetence and lack of accountability and service.

Do not let this company book your flights. They leave booking far too late, resulting in higher flight costs. Book the flights on your own. I have incurred over £1000 of additional flight costs due to this. I had even chased them and given instructions to book them as soon as they were available. I think the other reviews sum up this company’s thoughts about their customers. This is a £20000 cruise for us and the whole holiday is now tarnished. Thanks Princess!

Excursions, do not use them for your trips. They do not plan ahead for public holidays, they cancel trips without telling you leaving you late to rearrange, they are often three fold more expensive, groups are too large thus hurried and they are not overly concerned with negative feedback. We use Viator or GetYourGuide for well priced smaller groups. Even better deals with same local Operators direct. eg MantaSOS on Ecuador. Some investigation required yet you'll get a more fulfilling experience.

Wir fuhren September/Oktober 2023 für 35 Tage mit der CORAL PRINCESS von Sydney via Südsee Hawaii u. Neuseeland zurück nach Sydney. Unsere Balkonkabine war sehr geräumig und hatte einen begehbaren Kleiderschrank. Die Kabinenreinigung war Top. Alle an Bord waren sehr zuvorkommend. Schön waren auch die Self-Wäschereien auf fast jedem Deck. Man konnte dort für kleines Geld seine Wäsche waschen, trocknen und bügeln. Das Schiff war trotz seines Alters gepflegt. Bordwährung war der Australische Dollar. Als Bordingpass gab es ein sogenanntes Medailion. Sehr fortschrittlich und praktisch. Die Getränke und Cocktails waren ok und im Preis angemessen, die Ausflüge allerdings überteuert. Das Essen war ausgezeichnet, die Kellner hervorragend. Trotz des offenen Seatings bekamen wir immer den selben Tisch. Wir würden immer wieder mit Princess fahren.

Pre booking for the majestic was not easy language barriers, hard to understand. Some were joking and mocking because we couldn’t hear what they were saying most of the time it’s a call centre, where they are taking loudly over each other. It wasn’t personal in any way. Some were very nice and empathetic and mentioned they would pass on our complaints to their supervisors. Onboard staff were well mannered and extremely willing to help. Room service was a mixed bag. Ordering breakfast didn’t mean you’d get what you ordered. When we didn’t receive an order, one instance We rang room service and asked why we didn’t receive or order, through the confusion they doubled up on what we had pre ordered the night before. The guys that take care of room daily used blood stained doonas. Cutlery often not appearing to be clean. The dining was massive and the over all experience like a factory production line. What disgusted me the most was the way the luggage was handled. I thought airports were bad for mishandling luggage. Princess cruises takes it to another level. When I asked the handlers to show more respect towards our belongings they just shrug their shoulders and walked away. That is not what I paid for. We have sailed a number of times with Princess Cruises. That is not the quality they advertise. I’m really don’t believe the excursions were that well organised. We had to wait for nearly an hour and a half after we were dropped off in town waiting for our excursion to commence. The first two were canceled due to bad weather. Our journey to New Zealand was not the dream holiday we had hoped for. We were refunded the money for the canceled excursions.

Ruby Princess February 28 - March 9, 2024. -Boarding was a chaotic nightmare. -Very few restrooms and poorly marked and only at the restrooms. No signs pointing out where. -Despite large digital displays of the ship with locations marked it's unclear which way is forward, aft, or mid- deck. Simple arrows would work. -The Panama Old City Excursion was a total Shiitt SHOW. 5 hours on a 40 mile (one way) bus ride without a bathroom. Approximately 45 minutes off the bus. -Very few of the on board entertainment events were worth seeing. They were only 45 minutes long some shorter and each act was repeated many times throughout the week. The best of all were a couple of comedians. -The workout room is totally outdated. If all you want is a treadmill ok but the few machines are as old as the ship. I've seen those machines in garage sales for free, just plane junk. - Services were very good, or room Stewart was excellent.

The customer service is the worst ever. There are 8 of us traveling together and they have tied our reservations together 4 times so it looks like 28 of us traveling together. When trying to book reservations for Dinner it wont let me because I am booking a table for 28. I have at this point been on the phone with customer service 3 times 3 different agents. 5 hours and nothing has been corrected. Its a NIGHTMARE!!!!

New sun princess disaster never worth booking save your money totally ruined my holiday no entertainment as promised didn’t let passengers know till boarded ship very disappointed can’t wait to go home

Used to be a loyal customer, but the Sun Princess Feb 18th cancellation 5 days prior to planned sailing was a total disaster. Lots of people including my family have lost thousands of dollars and lot of time dealing with Princess claims. When a cruise is cancelled, the pre and post cruise plans and excursion plans all are affected. Also, some people have to take time off from work and it is very difficult for them to change their vacation plan with such short notice. Princess will not refund expenses beyond the base cruise fare unless if you are already in Rome when the cancellation announcement was made, in which case you get a couple of days of hotel and flights reimbursed in addition. I understand Sun Princess is a new ship so its first sailing can be delayed, but I don't believe Princess has no earlier knowledge that the sail would not happen. Look at RCL Icon, its debute went flawlessly because the ship was ready a month before its inaugural sail. Sun Princess had a few days. When it was finally sailing on Feb 28th, the main attractions (dome, park 19, and spell bound) are all not yet ready.

Just sailing on new sun princess very disappointed both entertainment theatres closed ship should have cancelled sailing until it can give everything it advertises offered a cabin credit of $120 no apology from the captain very disappointed would not recommend this ship wish I had never booked

This is my 6th cruise with Princess. All of them have been fine till this one. We are on the Lido deck#223. It is directly under the weight station in the gym. We have listened to weights being dropped on the floor since we got here morning till late night. We have brought this issue to guest services, the gym itself, room steward,and a supervisor. All to no avail. Everyone said they would post a sign. Cruise is half over. No sign. This cabin is the same price as every other cabin. I think potential cruisers should be made aware that they will have a very unpleasant vacation due to the banging on the ceiling.The people next to us are having the same problem. This cruise was an eye opener for me. Once your trip is paid for, good luck getting anything resolved. This cruise is over on Sunday. Sad to say, I can't wait.

We did a cruise with this company back in 2017-indie passage Alaska and we loved it.Booked another through them-Western Australia late 2019 and yes Covid hit the worls and our cruise was cancelled. This company gave us 2 options early 2020.A Option 1-full refund plus 25% extra cruise credit or Option 2-175% cruise credit.I went for option 2 but 4 months later changed my mind and wanted a full refund.Well now in 2024 I finally got some of my money back from them.$799.00 AUD X2 BUT this wasn't what we paid.We paid $2016.They paid us back for the cruise but have charged us for transfers,port fees and taxes on a cruise that never happened/so why not a full refund?My friends had booked cruises with another company Royal Caribean and they recieved full refunds at the time.I have been begging,threatening,pleading with Princess for years just to get my money back.Don't trust this company.There are better cruise companies to deal with.We will never use them again.4 years people.

We enjoyed the cruise for its organization, port punctuality, and the stellar service. The food options were fine for a medium tier cruise. We bought the Princess Plus package for all the bennies and top shelf alcohol. Well worth it! Entertainment didn’t disappoint. Don’t miss the production shows and comedy act's. Our cruise was Panama Canal. Feb 8 from fll. We only went on one excursion in Panama. The city walking tour. Good background history. Shout out for our cabin attendant Dennis. Outstanding with his attention to our cabin and personal needs. Osnaider from the casino was so cool. Thanks buddy. Mark and Glenn deserve 5 stars for their great service at Crown Grill! We’re definitely going back.

Very poor customer service. People are hard to understand, appear to have no authority to correct issues with booking mistakes and getting to a supervisor is Extremely difficult. When I did reach a supervisor named Win to explain a mistake Princess made with a shuttle booking, he basically said it was my problem and hung up. How these people are employed with this attitude is beyond me!

I am really sad to see these negative reviews. I wanted Princess to be my favorite cruise line. I have not cruised but 3 times. All on Princess with 2 more booked in 2024. I absolutely love the on ship experience. Top notch all the way around. The employees treat you like royalty. It wasn't until we decided to be hard core cruisers that all the problems started. Its all the off ship experience that gets out of hand. Customer service on the phone and online are absolutely hair pulling events. After being at my wits end I contacted Laila my assigned travel adviser. Laila solves everything. She is wonderful and if she doesn't know she will find out. She calls back that very same day and is very responsive to emails. The other thing I have learned is to book excursions through other platforms. There are several websites that do a great job and offer guaranteed return. Plug in your ship and date and all the excursions populate. If you are struggling with Princess customer service off the ship about charges etc. Look in your emails at the bottom. Find your assigned agent and use them every time you need anything. Its a great relationship and my hair is growing back. I wish corporate would pay attention to the lack of pre and post embarkment customer care. I am just happy I found a way around them and all the crazy charges that just kept popping up. Once they are charged unless you have a relationship with an agent, good luck! I did book on another line this year during all the turmoil. So I guess I will find out if its just the industry or the line.