Princess Cruises
View company profile →
Used to be a loyal customer
Used to be a loyal customer, but the Sun Princess Feb 18th cancellation 5 days prior to planned sailing was a total disaster. Lots of people including my family have lost thousands of dollars and lot of time dealing with Princess claims. When a cruise is cancelled, the pre and post cruise plans and excursion plans all are affected. Also, some people have to take time off from work and it is very difficult for them to change their vacation plan with such short notice. Princess will not refund expenses beyond the base cruise fare unless if you are already in Rome when the cancellation announcement was made, in which case you get a couple of days of hotel and flights reimbursed in addition. I understand Sun Princess is a new ship so its first sailing can be delayed, but I don't believe Princess has no earlier knowledge that the sail would not happen. Look at RCL Icon, its debute went flawlessly because the ship was ready a month before its inaugural sail. Sun Princess had a few days. When it was finally sailing on Feb 28th, the main attractions (dome, park 19, and spell bound) are all not yet ready.