Have completed two cruises with Princess this year, The first one was just OK, the second one was dire . Mis-sold a Premier package on the second one , which we booked a year in advance , their rules changed but they failed to honour the inegrity of our original booking and I was met with this reaction when we complained at the service desk . 'We feel your pain its like ordering a Mercedes, and getting a hatchback delivered ' ! If I'd wanted to see a comedian I would have gone to the theatre ....then again maybe not the entertainment was way below standard. Queues at every bar, a 40 minute wait one evening for one round of drinks (never have I experienced this before ) on the whole staff generally looked unhappy and brow beaten, food was pretty good, but a stark shortage of staff throughout the ship. Bar tenders openly discussing the amount of drinks people had consumed through the day in front of other customers, one lady we spoke to had been refused any more drinks in front of a queue of people saying she had reached her limit , she was mortified, turns out they had made a gross error and had added her husbands drinks on to her tab ,no apology offered. To be honest the list is endless ,I complained on my return, and they admitted to issues with both staff shortages, and supplies, (3 cocktails advertised I was unable to try for the duration of the cruise due to lack of ingredients) however instead of some renumeration, I was offered on board spending money for another cruise ! Do they honestly think I would want a repeat performance ! I responded voicing my dissatisfaction, with their offer, almost two months ago, but have received no response back. Vote with your feet, I intend to, and have already booked with another company for next year, not even the on board spend would tempt me back sadly. I should have had a partial refund after the large amount of money we spent , customer service zero. And the biggest mistake of all NOT LISTENING TO LOYAL CUSTOMERS.
