Princess Cruises
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I love Princess BUT
I am really sad to see these negative reviews. I wanted Princess to be my favorite cruise line. I have not cruised but 3 times. All on Princess with 2 more booked in 2024. I absolutely love the on ship experience. Top notch all the way around. The employees treat you like royalty. It wasn't until we decided to be hard core cruisers that all the problems started. Its all the off ship experience that gets out of hand. Customer service on the phone and online are absolutely hair pulling events. After being at my wits end I contacted Laila my assigned travel adviser. Laila solves everything. She is wonderful and if she doesn't know she will find out. She calls back that very same day and is very responsive to emails. The other thing I have learned is to book excursions through other platforms. There are several websites that do a great job and offer guaranteed return. Plug in your ship and date and all the excursions populate. If you are struggling with Princess customer service off the ship about charges etc. Look in your emails at the bottom. Find your assigned agent and use them every time you need anything. Its a great relationship and my hair is growing back. I wish corporate would pay attention to the lack of pre and post embarkment customer care. I am just happy I found a way around them and all the crazy charges that just kept popping up. Once they are charged unless you have a relationship with an agent, good luck! I did book on another line this year during all the turmoil. So I guess I will find out if its just the industry or the line.