Princess Cruises
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Pre booking for the majestic was not what we expected.
Pre booking for the majestic was not easy language barriers, hard to understand. Some were joking and mocking because we couldn’t hear what they were saying most of the time it’s a call centre, where they are taking loudly over each other. It wasn’t personal in any way. Some were very nice and empathetic and mentioned they would pass on our complaints to their supervisors. Onboard staff were well mannered and extremely willing to help. Room service was a mixed bag. Ordering breakfast didn’t mean you’d get what you ordered. When we didn’t receive an order, one instance We rang room service and asked why we didn’t receive or order, through the confusion they doubled up on what we had pre ordered the night before. The guys that take care of room daily used blood stained doonas. Cutlery often not appearing to be clean. The dining was massive and the over all experience like a factory production line. What disgusted me the most was the way the luggage was handled. I thought airports were bad for mishandling luggage. Princess cruises takes it to another level. When I asked the handlers to show more respect towards our belongings they just shrug their shoulders and walked away. That is not what I paid for. We have sailed a number of times with Princess Cruises. That is not the quality they advertise. I’m really don’t believe the excursions were that well organised. We had to wait for nearly an hour and a half after we were dropped off in town waiting for our excursion to commence. The first two were canceled due to bad weather. Our journey to New Zealand was not the dream holiday we had hoped for. We were refunded the money for the canceled excursions.