Princess Cruises Reviews

We are going on the Sky Princess on the 15 June 2024, all I wanted was which dock gate in Southampton, we had to go to as on our details it says the port of Southampton (which is a big area) I was put on hold for a couple of minutes and the person came back and obviously did not have a clue! So I googled it and hopefully have found the right gate. It amazes me that a Company the size of Princess Cruises, has such a poor record here on Trust Pilot, They cannot be bothered to reply? I just hope that things will get better for our trip.

I have just boarded the Royal Princess for a 14 night cruise to Alaska and oh dear I do hope the poor crew attitude I have encountered so far is not a taste of things to come. I arrived at my cabin at 14.45 - apparently 15 mins early although I had not been informed that the cabin would not be ready until 15.00. I was greeted by 3 cabin Stewart’s who were rude and informed me to leave my bag and come back later, in a very rude manner. On return the cabin bed had not been configured as requested and there was not a cabin Stewart to be found, therefore I called reception and asked for it to be rectified. I had to ask the receptionist to repeat their answer several times due to their heavy accent- all they did was sigh and moan. Whilst I understand change over day is difficult for all the crew, there is no need to be so indifferent and rude to a paying guest. I am expected to pay a service charge for these attitudes, I can only hope it gets better.

Regal Princess just cancelled all their tours to Normandy beaches and cemeteries on 7th June 24 over concerns about it being too busy with D-day celebrations. Many booked the cruise in part to celebrate the occasion and have been badly let down by Princess. Surprised celebrating the fallen is something Princess considers unimportant - disgraceful.

I have a cruise that leaves this Friday. I tried to contact Princess a few times already and have had horrible experiences. The first time the lady said she couldn't hear me and hung up, which was not true because she would respond to specific things I said. I called again and spoke to a gentleman named Hendrix. I had three questions regarding their "Plus Plan" and he did not seem to be confident with his answers and ran in circles a bit, which left me feeling a little skeptical. I decided to use the only chat service so that answers could be verified in writing in the even any issues arrived. It has been 52 minutes so far and no one has picked it up. It is mind-blowing that the service is this poor. I have sailed with quite a few cruise lines and none have had this bad of service. I can say with certainty that I will not be going through Princess in the future.

Just returned from a 2wk cruise on the Med on Sky Princess. Vigo, Cadiz, Malaga, Ajaccio, Marseille, Gib and Lisbon. Ports good except Marseille which is a big industrial port. Weather was good, warm and sunny, except for Lisbon which was overcast and chilly. Lovely ship and we had a mini-suite which was nice. We are Elite so had the extras, mini-bar, canopes, robes etc. The food in the main dining rooms was disappointing. The cuts of meat were poor quality, in particular the streaks. The Club steak was tough, chewy and grizzly and the New York strip steak was little better. After some time we decided to forgo the main dining rooms and eat in the buffet and International Cafe were standards were good. Although did miss the 'dining' experience. The entertainment was patchy, the production shows were good, although there was only 3. Glad to see they didn't have the daft booking system, like on Iona. The other big bugbear was the one of the TVs in the room, kept going off and on continually, saying it was trying to reboot. This was very annoying when watching films, which we did a lot due to the lack of entertainment. We felt standards have dropped since we last cruised with Princess pre'covid. The staff were all very helpful and pleasant, better than Iona which we cruised in October. All in all enjoyed the cruise, but feel Princess need to up their game, in particular with regard to the food.

Beautiful ship, outstanding value, food was amazing. I don't understand the negative reviews. All stuff were so friendly and helpful. Included restaurants were top notch. We went twice on the Princess plus package in a mini suite and a deluxe balcony room, and we have booked again on the same ship.

I have been on 3 different Princess ships: Royal, Regal and Sky, sailed on them all more than once. We have also sailed on many other lines and Princess by far suit ys best. Beautiful ships and fantastic service. Another 4 cruises booked with them - can’t wait!

First time with Sky Princess, just got back from 2 week cruise - wow what an amazing holiday & experience, ship was outstanding - exceeded our expectations, staff were so friendly & helpful 24/7 - Room was lovely and spacious, food was really lovely, entertainment was not as much as we thought but even so was really good. only grip we seemed to be the only ones without on board credit :-( we paid full cost for trip so that was a bit disappointing - overall we are already looking to book nect cruise with Sky LOVED THE SHIP & HOLIDAY

Had 4 previous Princess cruises, really looking forward to delicious food,which is always a given Gosh, what a let down. 3 MDR's basically all identical serving very poor quality food, which is always cold due to very slow service. Eventually we decided to eat in Buffet, very good food, always hot ,but we wanted to be served at a table, not eat in a cafeteria because that's actually what Buffet is. On Formal nights,many finely dressed passengers wandering up and down selecting food. Surely this would have had management wondering ?. DJ and cafeteria ,not an obvious combination We ate in Rudi's catch, one of the Speciality restaurants, beautiful and a reminder of Princess pre covid. But it costs £60.00. Shouldn't need to. Cabin was lovely. Ship seemed over busy,difficult to find seating during poor weather

We are just on our way home from 2 weeks in the Mediterranean. It’s our first cruise and we have been blown away with how amazing it is. The staff on board are wonderful and go above and beyond to help everyone on board. So glad I didn’t read the negative reviews before! We have already booked our next cruise for 2025. Five star luxury and the itinerary was amazing.

We have a Norway and Iceland Cruise booked for July. We have sailed with Princess before and had a lovely time but I doubt we would book again. The app, that they make such a fuss over, will not let us book any dining. An error message just keeps coming up, that no-one seems to know what it is. We have tried online chat numerous times, phoned customer services in the Philippines 3 times and emailed but have had no response or success it getting it rectified. Although this is only a dining problem it just wouldn't give me the confidence, that if any thing significant did go wrong, that there would be anyone to speak to, who could be bothered to help and sort it out. So I think this will be our last cruise with Princess

Princess Cruise have cancelled our dining reservations ten days before sailing. We made these reservations ten weeks ago. Our chosen dining times are no longer available. Quite appalling level of service. I note 75% of reviewers have given Princess 1 star, that says it all.

Very poor customer service post cruise. I have had money debited from my bank card which does not match with my final medallion bill. They have taken 2 lots of money, one that matches the final bill and a second of £157 which I have no idea about. I rang customer services and they provided a telephone number that deals post cruise. Needless to say the number is not recognised. I have messaged on instagram but still waiting on a response 3 days later. Absolute jokers 🤬

Probably the worst in the industry to get an answer or help from customer service. You are kept waiting for a very long time, put on hold in the blink of an eye and NEVER get answers from anyone. I had an issue and was told I would get a email response from them within 3-5 days. It has been two weeks. Don’t sail with them. If you have issues, forget it. You will never hear from them.

We are currently on board of Sky Princess and extremely disappointed with the way administrators of the restaurant interpreting the Dress Code that clear defined in the pre-cruise recommendations. For Smart Casual: Guest attire should be in keeping with what they would wear to a nice restaurant at home. Skirts/dresses, slacks, blouses, and sweaters for women. Pants and collared or dress shirts for men. Pool or beach attire, shorts, ball caps or jeans with fraying and/or holes are not welcomed in the dining room. Shoes must be worn. For the Formal Nights: Evening gown, cocktail dress or elegant pant suit for women. Tuxedo, dark suit or dinner jacket and slacks for men. Unfortunately the administration allow people to come in ball caps and shorts even in Formal Nights. On our complaints they said that the company management do not allow them to stop people to come even if they are in breach of the dress code. One of the Administrators on my complaint said that he only can ask them to take off the caps. I said - Ok. He goes to their table but even without asking turned around and goes back... Another time I said to the Administrator that I actually want to stand up and go out rather than sit near person in shorts... I have spoken to many people on board and all of them filling uncomfortable with this interpretation of the dress code. It is not comfortable to sit in your tuxedo when near people sitting in shorts or ball caps. Company management should decide - either they enforce the rules or they should discard them completely. Next time we will think twice before make a booking for Princess cruise. I believe other people feel the same.

What a shame probably one of the best cruse we ever been on was ruined by the cabin and Vibrations in our cabin we tried stuffing towels round light fittings lamps e c t customer service try to sort but couldn’t we paid extra for two upgraded rooms both the same we would of been better in a inside cabin and saving the money if only princes had moved us this would of been 5 star as the ship was clean food was good staff helpful weather good and stops stunning we have done cruises with all of the other company’s and come back on sky princes as the first time was amazing this time let down because of poor accommodation even though we had a mini suite so we have had amazing time with not much sleep !!!

Had to queue for 4 HOURS to board in Vancouver without chairs, food or water. I was crying with exhaustion. Ship left 2 hours late so huge queues for dinner. Light in our cabin would not turn off at night, served raw meatballs and am generally having a very miserable time.

Booked a 2 week back to back Western & Eastern Caribbean cruise on Enchanted Princess starting 4th May 2025 plus various excursion at each port and had the excursion itinerary confirmed by Orincess early January. On checking the the itinerary 3 weeks before the cruise departure I noticed that 1 of the excursions had disappeared and that there had been no notification from Princess about it. I queried this through a web chat with a Princess employee who could not provide an answer but that it might be a 3rd party supplier who had cancelled the excursion. My response was that it was still Princess's responsibility and obligation to notify me as the contract was between myself and Princess. The employee said she would pass the query onto the relevant department but I stated that I wanted this registered and responded to as an official complaint. I was asked to put this in an email to her and she would forward it on which I did on 16th April. In my email I requested that Princess respond within 7 days to just advise me of the timescale to review and respond to the complaint. Any good company should have standard process times which they measure against for quality improvement. It is now 11 days on and I have received no communication from Princess. This leads to be believe that: a) They have read the email and ignored it - Appalling Customer Service. b) They have not bothered to read it and just deleted it - Appalling Customer Service c) They have so many complaints that it is stuck in a queue and they have not got around to reading it yet - Appalling Customer Service

DON'T BOOK ON PRINCESS CRUISES Absolutely NO customer service before embarkation. AI.. generally stupidly useless.. OR a Phillipines "agent". You can hear household cacophony in background. I could not understand most of what was said. And when I could, the answer was scripted.. which is no answer at all. No help for the customer who needs to resolve any conflicts. You must wait until you embark on your cruise!!!! Loonngg lines to speak to Guest Services. And still they cannot provide answers. They only can say "that's what the computer report shows ". Terrible, callous disregard for the customer who has spent thousands of dollars on dream vacation.

The choir. Bring back David Crathorne. Without him life on board would be a very sad song!!