Princess Cruises
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Do not book with Princess Cruises!
Ive been with Princess cruises since 2007 when I took my family on a two week Mediterranean cruise on the old Sea Princess. Since then I’ve accrued 94 sea days sailing the eastern Mediterranean, Baltics, Norway, South America, Asia & the Caribbean. They are not the same company. While their onboard experience has deteriorated substantially (now charging for room service, anywhere dining, & Alfredo’s pizza which used to be free) cramming more pay as you go fee restaurants & bigger ships, the pre-cruise experience is no better. I’m currently booked on a 16 night cruise to SE England, Ireland, Iceland, & Scotland on Caribbean Princess. To start with Princess no longer allows you to speak with anyone in the USA, it’s outsourced to the Philippines. The language barrier to terrible. But that’s the tip of the iceberg…….. After booking our cruise in March 2023 with vacations to go, I noticed the price drop in July 2023. Upon contacting my agency asking for a price rebate, they told me that princess said you have to rebook it. I received a refund, canceling the cruise. I then reached out to a new agency who helped me rebook the cruise in a balcony state room substantially cheaper with better onboard credit. In January 2025 the price dropped yet again! My agency spent almost 2 hours trying to get OBC or refund, Princess lied & said the cruise was “complete” and it was too late. My agent was hung up on by Princess. Frustrated, she rebooked us a mini suite for almost the same price as our balcony. On April 5th yet another price drop! Wow! My agent was able to get the refund for $1283. I was feeling victorious. I was told Princess would refund my money within or up to 2 weeks. It’s now the 19th, exactly 2 weeks later & when I called my agency to call Princess, they now said it may take up to 5 May, ONE WHOLE MONTH! Unacceptable! This will be my last cruise with this company unless they change tier ways. Mouse house operation with no credibility.