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Following on from my original posting in March, it has now been Nine weeks without even an acknowledgement or response from P and O regarding the issues I experienced during my cruise. Therefore I have been forced to resend my original E mail again today . Whilst I appreciate there may be a lot of complaints to get through, I think nine weeks is stretching the boundaries somewhat.
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Hadn't travelled with Celebrity for many years and not sure we will be returning.The cruise itself was enjoyable Food was good, on the whole staff were very pleasant and accommodating, and the destinations were good.However we had a few issues whilst on board that we were unhappy with. Including poor reception and shore excursion staff, plus a couple of other niggles.Complained on my return received a standard response with offer of some on board spend for another cruise.( Really ?? Do I want to return !) But not one of the issues I raised was addressed or responded with proper answers .I relayed this back via E mail, and received yet another response today stating ' Your concerns will be passed on to staff on board they always welcome feedback' So still no firm answers to any of my questions, or concerns.Really poor after service I'm afraid which puts me off travelling with Celebrity again.
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Have completed two cruises with Princess this year, The first one was just OK, the second one was dire . Mis-sold a Premier package on the second one , which we booked a year in advance , their rules changed but they failed to honour the inegrity of our original booking and I was met with this reaction when we complained at the service desk . 'We feel your pain its like ordering a Mercedes, and getting a hatchback delivered ' ! If I'd wanted to see a comedian I would have gone to the theatre ....then again maybe not the entertainment was way below standard. Queues at every bar, a 40 minute wait one evening for one round of drinks (never have I experienced this before ) on the whole staff generally looked unhappy and brow beaten, food was pretty good, but a stark shortage of staff throughout the ship. Bar tenders openly discussing the amount of drinks people had consumed through the day in front of other customers, one lady we spoke to had been refused any more drinks in front of a queue of people saying she had reached her limit , she was mortified, turns out they had made a gross error and had added her husbands drinks on to her tab ,no apology offered. To be honest the list is endless ,I complained on my return, and they admitted to issues with both staff shortages, and supplies, (3 cocktails advertised I was unable to try for the duration of the cruise due to lack of ingredients) however instead of some renumeration, I was offered on board spending money for another cruise ! Do they honestly think I would want a repeat performance ! I responded voicing my dissatisfaction, with their offer, almost two months ago, but have received no response back. Vote with your feet, I intend to, and have already booked with another company for next year, not even the on board spend would tempt me back sadly. I should have had a partial refund after the large amount of money we spent , customer service zero. And the biggest mistake of all NOT LISTENING TO LOYAL CUSTOMERS.