Princess Cruises
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Useless Price Promise
A director of Princess issued a statement in October 2023 saying that the company's pricing structure had changed to benefit people who booked early. "Gone are the days of last minute discounts close to departure dates," said Terry Thornton, chief commercial brands director. "The best time to secure your 2024 vacation is RIGHT NOW." Unfortunately we believed him, dug into our savings, booked our April/May Cruise on Sky Princess, and parted with £600 in deposits. Two months later the same cruise, identical cabin, same ship was advertised at £700 cheaper. We contacted Princess and were told by the Southampton office that "prices are fluid and can go up and down." We were given the option of cancelling the cruise and rebooking - losing our deposit - or paying additional admin fees to change the booking. We refused to pay more money, cancelled , lost our deposits, rebooked the 14 day Med cruise at the new price making a small saving on the final amount owed. We are both aged 76, spend most of any spare cash with Princess, and feel well and truly ripped off.