Been using Phox for over a year now and…
Been using Phox for over a year now and I love it.

10 months ago
Arrived quickly beautifully packaged with clear instructions and links for back up.
10 months ago
Great product which is easy to order and quick delivery is the icing on the cake. Thank you!
10 months ago
Delighted with the new system, vast improvement on my old one.
Been using Phox for over a year now and I love it.
I've been using Phox Water for a while now and I'm really impressed. One of the standout features for me is how easy it is to dispose of the filter granules—much more convenient and eco-friendly than traditional cartridges. The water itself tastes noticeably fresher, and it makes a real difference when I brew tea or coffee. The flavors are cleaner and more vibrant. Overall, it's a great system that combines sustainability with quality. I've even bought 1 for my friend as a gift so he can also enjoy.
Well made product and cheap to run , when I had a problem with the app they got in touch with me the next day sorting out the problem. It's so easy to use and eco friendly. My tea definitely tastes better.
Thank you Phox for being so helpful, quick and easy with dealing with a request for replacement lid as we broke the flip top on ours! No charge either - just paid for postage. Super duper! Love our Phox water jug and the love that comes with it ❤️
Had the Wave one for two years and it was flawless, but decided to change things up a bit as I've had it for 2 years and it started looking quite grim..I wish i bought the wave one again, the glass one has terrible pour, baaarely fits in the fridge (why would you not have all of the jugs fridge friendly? Who doesnt like cold water..) but I liked the sleek design and glass better than plastic..so yeah. But the whole no-plastic-cartrige is brillian, will never go back..with horrors i look back thinking how much waste that was and not to mention my plastic water bottle purchases.. The other thing, with the points, it'd be nice to have more choices on how to redeem them for something, otherwise they just sit and stay there and possibly going to expire soon
A great service. Replaced lid for our filter jug free of charge. Fast and efficient.
Great product and helpful customer care
Easy to order. Straightforward transaction. Literally delivered in under 24 hours. Nice.
Easy to order. Great the subscription means I don’t have to remember to re-order.
Quick delivery, clever product!
I was a bit sceptical about the claims from phox so I have purposely left this review for some time to find out what the affect in my coffee machine/kettle etc would be. I can confirm now that they're absolutely spot on, reducing limescale significantly and I live in a particularly hard water area! I'll continue to use with confidence. Thank you. 😊
The jug looks great but that's about it. It's cumbersome to hold and pour. It pours badly. It's hard to screw on smd unscrew the top from the glass bottom. It filters really slowly. Snd to top it all my water, which is very very hard but tastes nice, now tastes horrible. I got in touch and said all this and the reply I got was a recommendation on what filter to buy as I have soft water! They didn't even read my email properly. Very disappointed with everything. I'm using it for my kettle as once boiled it tastes OK and it will hopefully stop me having to descale it every few days, but its hard to use.
Great design, much easier than finding somewhere to recycle filter cartridges
Great product delivered swiftly. Love not throwing away plastic
My order was easy to place, information regarding delivery was accurate and quick. I have previously ordered this product and am happy with it.
Fast and as ordered.
Easy to use, easy to store, easy to clean. Great
Great 10/10
Good product but hard to track the package via Royal Mail
Have had this filter huh fir years now abd wouldn't be without it. Easy to use, sustainable design and refills are a great addition.
Based on analysis of 25 reviews rated 1-2 stars for Phox Water
“I have been a customer since 2022 and love the product”
“This did nothing despite having a misleading response, and my jug has now been delivered to my previous address”
“As soon as I ordered it, I realised my address is incorrect, I immediately (2 minutes later) reached out via email to...”
“Had to cancel my order as they apparently are unable to change shipping addresses on orders that haven't been fulfill...”
“I paid $260 for this filter that is just an ordinary activated charcoal filter system you basically have after three...”
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Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
Phox Water receives high praise from customers for its excellent products and outstanding customer service. Reviewers frequently highlight the great taste and quality of the water after using the filters, with many noting how easy the ordering process is and the prompt delivery of their products. The subscription service is particularly appreciated, ensuring that customers never run out of filters. However, some consumers report occasional issues with order fulfillment, such as misdelivered packages due to printing errors on labels. Despite these minor complaints, the overall sentiment remains overwhelmingly positive, with many expressing satisfaction with the product's effectiveness and the company's commitment to environmental sustainability. Overall, Phox Water is regarded as a reliable choice for water filtration needs.
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