Phox Water Reviews

I changed my filter twice after emailing you , did everything I was supposed to and still had little black specs in my jug . Please unsubscribe me as I have now thrown it away 😡

Easy to order and very quick to deliver. Thank you!

At the time of purchase the item was being sold with reference to the app to be used as the reminder. It did not work and the company informed me that the app was still in the process of being done (false advertising) I had to send several emails and a call before I received an adequate apology. The filter itself is good. I'm now informed the app is up and running. Product is great but customer service was poor.

Normally my experience with Phox has been fantastic, I have had the brita replacement filter and a regular order for alkaline for years. It helped me keep hydrated through chemo and was the only thing that didn’t taste off. Deliveries always on time and when I went to clean after chemo and hated the taste They switched straight back to alkaline for me no trouble. (Personal taste after chemo definitely nothing wrong with clean) I finally decided to upgrade and go for their own glass jug today. Unfortunately I seem to have ordered clean not alkaline, emailed straightaway and there is nothing they can do to change. Asked if I could cancel, said she had already told me I couldn’t. She didn’t, change and cancel are very different, I pointed this out, I admit her reply had got my back up, she stood her ground. I just think that the tone of the response was unnecessary. I also can’t believe that 2 minutes after an order they can’t make a change if they wanted to. Especially as I have been a loyal customer. Hey ho, doesn’t make me want to shout about them anymore and hopefully the jug lasts as I can’t imagine I want to buy another one now in the future.

My refill pack arrived very quickly. Have been using the Phox water filter jug for a while now, and very happy with it. Wonderful not to be using the bulky wasteful plastic filters that I used to use before I heard of Phox.

Never had a problem with Phox. The water tastes good and is at a reasonable price. Would definitely recommend.

Great service, easy to deal with. All I needed was a new cartridge. One was sent out promptly arriving 2 days later.

excelelnt speed of response and price

order came on time with no problem

Phox offer an excellent product for their water jugs and compatible ones. I live the App that goes with the water jug filter. They are very quick and efficient with orders and delivery. Best thing I did changing to a refillable water filters for my jug!

Easy to purchase the refills with quick delivery.We like the product & purchased a 2nd one for our house in Spain.

I like it cause it is easy to use

I can’t drink unfiltered tap water now. The filter jug is the best thing I’ve bought to help me drink more water as it tastes great. I got sick of buying plastic cartridges. And the price is great with Phox too. I highly recommend Phox.

Started using Phox filters as I wanted something more recyclable than the Brita ones. I used to be able to recycle those at my local Argos but they stopped doing it. I found Phox online and liked their ethos; and the taste of the water using the alkaline pack is so much nicer than the Brita filters. No more cartridges going to landfill, and better tasting water - thumbs up from me!

Affordable and clean water. Always a pleasure buying from Phox, nice packaging to store all the refillable filters and reasonably priced as well

Really helpful when I accidentally broke my jug. Customer service were really efficient and I got a replacement jug very swiftly. The products are excellent and work really well with the exceptionally hard water that we have in Suffolk

Beautifully packaged, glass jug and refillable filter, produced in Scotland.

I love Northern water and unfortunately live in London... But when I bought Phox water it has improved my water to no end. Thanks