I love my water filter jug!
It is lovely to have a water filter jug without wasting plastic.

10 months ago
Arrived quickly beautifully packaged with clear instructions and links for back up.
10 months ago
Great product which is easy to order and quick delivery is the icing on the cake. Thank you!
10 months ago
Delighted with the new system, vast improvement on my old one.
It is lovely to have a water filter jug without wasting plastic.
Water taste great not like just out of tap. Kettle not scalling up so much.
Fantastic concept product. The refil system works well. And it looks good in the kitchen. I have both plastic and glass version and both works well. I've been using it for more than 4 years already and has never used anything else!
Not sold - I brought a yearly subscription, sorry to say I will not be renewing. I find the filter is very slow to filter. It is not good to user in my Britta filter kettle as the cartridge seems to deteriorate it (the clips don’t secure the lid part securely) assuming from the heat. Now that I have a Brita recycling point at my local Robert Dyas and Tesco, I will be going back to Brita.
I have been using the refillable cartridges in my existing water filter for about a year. This has now broken and decided to buy the Phox V2 glass filter. Looks very stylish in my new kitchen. The Phox V2 was on offer at the time of purchase and I will continue to make savings using my new filter.
This is amazing,so much better than Britta water filter cartridges,water tastes amazing, very pleased with the product
Fantastic company. Sustainable, very quick delivery. 5* would highly recommend. 100% better than other water filters you can buy. The water from the filter jug is so nice as we live in an excessively chalky water area & can't drink the tap water!
I love our Phox filter jug - one just that is east to clean and the filter substrate really works. I always notice a huge difference in the taste of our water when I replace the filter, and it lasts as long as advertised.
I have been using the jug and alkaline filter for more than year now. Love the taste. And staff at phox are great too always helpful snd respond fast
Really happy with Phox. Great quality product and sustainable. Minimum waste and on time service. Thanks.
5 Star been using for a year
Best water filter ever, especially good for the environment as the filter is completely reusable. Phox even have their own app regarding the filter.
Phox water filters ensure fresh clean filtered water with out the need to recycle cartridges, at a good price, environmentally friendly refill packs delivered to your door, what more do you need, I woukd definitely recommend.
Speedy response to order, efficient delivery
Both the product and the customer care service is amazing… .Thank you Phox Water
We owned a different type of water filter for many years and was looking for a change. After reading several reviews - I made the switch to Phox and we haven't looked back! There are 3 filter options, which is my favourite preference about Phox. We chose Alkaline, as any chance for boosted magnesium levels is a bonus. I love the ease of changing the filter, how quickly the jug filters water (we drink a lot, so this is important) the sturdiness of the jug (Phox V2 - 2.2 lt) and the amazing taste of the water. I ordered direct from the company with ease, pleasant interaction and a quick delivery time. There are step by step instructions on their website and contact details for any support required in your new journey with Phox! My only request is for Phox to make a counter top version whereby you can fill 2 times the amount of water :-) We are so happy we made the switch and highly recommend the Phox V2 Jug.
Speedy delivery, a good deal price wise.
Great water and easy to change filter
The water is so much better - no more de-scaling of the kettle!
Excellent product and timely delivery. Would recommend to anyone wishing to buy a water filter.
Based on analysis of 25 reviews rated 1-2 stars for Phox Water
“I have been a customer since 2022 and love the product”
“This did nothing despite having a misleading response, and my jug has now been delivered to my previous address”
“As soon as I ordered it, I realised my address is incorrect, I immediately (2 minutes later) reached out via email to...”
“Had to cancel my order as they apparently are unable to change shipping addresses on orders that haven't been fulfill...”
“I paid $260 for this filter that is just an ordinary activated charcoal filter system you basically have after three...”
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Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
Phox Water receives high praise from customers for its excellent products and outstanding customer service. Reviewers frequently highlight the great taste and quality of the water after using the filters, with many noting how easy the ordering process is and the prompt delivery of their products. The subscription service is particularly appreciated, ensuring that customers never run out of filters. However, some consumers report occasional issues with order fulfillment, such as misdelivered packages due to printing errors on labels. Despite these minor complaints, the overall sentiment remains overwhelmingly positive, with many expressing satisfaction with the product's effectiveness and the company's commitment to environmental sustainability. Overall, Phox Water is regarded as a reliable choice for water filtration needs.
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