Cancelled my subscription and they…
Cancelled my subscription and they still charged me and sent refills. Of course, it’s the customers fault.

10 months ago
Arrived quickly beautifully packaged with clear instructions and links for back up.
10 months ago
Great product which is easy to order and quick delivery is the icing on the cake. Thank you!
10 months ago
Delighted with the new system, vast improvement on my old one.
Cancelled my subscription and they still charged me and sent refills. Of course, it’s the customers fault.
Phox products are delivered quickly and the ethos of a reusable filter is one I really like.
A great idea spoilt by poor product quality control. Seals leak and the granules get clogged up very quickly making the jugs effectively useless. Support is not very good either as they have pat answers which do not solve your problems. I have thrown both Phox jugs away and replaced them with an alternative which is working as it should
I have been using Phox cartridges for over a year now and love the softener one for my hard water. I use the compatible cartridges in my existing glass jug and find them easy to use and long lasting. My water is clear and good to drink and my tea brews and tastes better when using the filtered water.
Very happy with my purchase. Easy set up.
Great sustainable way to have filtered water! Keep up the great work!
Love the style of the glass holder and water tastes great after filtration
I ordered to ensure as a family we were drinking more water and wanted something to fit into my fridge so water was clean and cold. Very happy and I will be referring Phox to friends and family.
I’m happy with the glass jug, well packaged and doesn’t take long to filter through.
No plastic waste. I put the granules on the garden, they are gritty so keep snails at bay: win! win! Water tastes great. The app tells you when to change the filter which is super easy to do. Changed from the other well-known make and would heartedly recommend this.
Pricing was good but packaging was poor and I’m amazed we received it in one piece. Lack of shipping to Europe is a bit of a disappointment and surprising.
Excellent communication and service. Cannot fault this company for their product or service.
Quick delivery
I live in a hard water area, using replacement water filters for years. I've seen the ad for phox for some time now and decided to go with it. Good informative website, easy to set up account, opted for Phox Wave system with Clean filters. The filters last for 45 days, which is longer than the maxtra onesr. 10% discount off my first order. Jug fits inside fridge door, no more nasty scaled up kettle. Tea, coffee and water now taste good. Fast, free delivery, well packaged. Very pleased. Thank you.
Brilliant product range and green too. I filter a lot of drinking water and it tastes lovely!
The best filter out there, hands down. Love getting my filters delivered to my door every three months. Cuts down on plastic, water always tastes great. Really love the company and I'm really happy I backed on kickstarter many years ago!
Smooth process from when I first put my order in to receiving my package, website is easy to use . Delivery very fast , received emails from when I put my order in to telling me it had been shipped. Happy with my purchase and my water tastes so much better
A quality product delivered promptly with easy to read and assemble instructions.
My husband, Derek, just received our brand new V2 Filter Jug and is really looking forward to setting it up for its first use.
Very swift response to my order. Very quick and efficient delivery. Thank you.
Based on analysis of 25 reviews rated 1-2 stars for Phox Water
“I have been a customer since 2022 and love the product”
“This did nothing despite having a misleading response, and my jug has now been delivered to my previous address”
“As soon as I ordered it, I realised my address is incorrect, I immediately (2 minutes later) reached out via email to...”
“Had to cancel my order as they apparently are unable to change shipping addresses on orders that haven't been fulfill...”
“I paid $260 for this filter that is just an ordinary activated charcoal filter system you basically have after three...”
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Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
Phox Water receives high praise from customers for its excellent products and outstanding customer service. Reviewers frequently highlight the great taste and quality of the water after using the filters, with many noting how easy the ordering process is and the prompt delivery of their products. The subscription service is particularly appreciated, ensuring that customers never run out of filters. However, some consumers report occasional issues with order fulfillment, such as misdelivered packages due to printing errors on labels. Despite these minor complaints, the overall sentiment remains overwhelmingly positive, with many expressing satisfaction with the product's effectiveness and the company's commitment to environmental sustainability. Overall, Phox Water is regarded as a reliable choice for water filtration needs.
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