Super quick and easy to do
Super quick and easy to do! Very time efficient cash within a week Highly recommended if you want to sell your phone hassle free

Phones 2 Pounds is a UK-based company operating in the electronics technology sector, specializing in the buying and selling of mobile devices. The company provides a platform for customers to trade in their old phones, offering competitive prices and a straightforward process for exchanging devices. This service caters to a wide range of consumers, including individuals looking to upgrade their smartphones or those seeking to declutter their electronic devices. While the website is currently unavailable, Phones 2 Pounds aims to facilitate a seamless transaction experience for users interested in recycling or reselling their mobile technology. The company's focus on sustainability aligns with the growing trend of eco-conscious consumer behavior, making it a relevant choice for customers looking to responsibly manage their electronic waste while receiving financial compensation.
Phones 2 Pounds receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the quick and hassle-free service, noting that the process is easy and the prices competitive, many others report serious issues.
Complaints frequently mention problems with payment delays, lack of communication, and accusations of the company being untrustworthy or even fraudulent. Customers have described their experiences as appalling, with some claiming they never received their funds or that their phones were mishandled. Despite a few positive experiences highlighting stellar customer service and good pricing, the overwhelming sentiment leans towards caution. Overall, potential users are advised to proceed with care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Happy customer”
“Following the call within in minutes I got another email with a new offer, this time for the full amount, I accepted...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 67 out of 100 | 4.0 out of 5 (good) | 2.8 out of 5 (fair) | 2.4 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Phones 2 Pounds is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 2.8).
60 reviews of Phones 2 Pounds. Filter by what matters to you.
Over a year ago
Super quick and easy to do! Very time efficient cash within a week Highly recommended if you want to sell your phone hassle free
Over a year ago
Lying scum company who stole my phone. DO NOT TRUST, DO NOT USE SEE YOU NEXT TUESDAY company
Over a year ago
Beat all quotes from other companies by far. Quick, hassle free service would definitely recommend. Top price quoted and paid . Happy customer
Over a year ago
Website is very easy and simple to use and they provide a free postage service which was really convenient. Highly recommended and would definitely use again
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 57% are 1–2★.
Super quick and easy to do! Very time efficient cash within a week Highly recommended if you want to sell your phone hassle free
Lying scum company who stole my phone. DO NOT TRUST, DO NOT USE SEE YOU NEXT TUESDAY company
Beat all quotes from other companies by far. Quick, hassle free service would definitely recommend. Top price quoted and paid . Happy customer
Website is very easy and simple to use and they provide a free postage service which was really convenient. Highly recommended and would definitely use again
Top notch service, sent my phone of early last month and got the funds just in time....Great service very competitive price and also offered a free insured postage service.
Bought a phone through Phones 2 Pounds on eBay. It was faulty so they told me to return it through a link they sent. I did so and they haven't refunded me even though I've contacted them repeatedly for 6 months.
Stellar customer service! The phones2pounds team has been incredibly helpful and responsive throughout my entire experience.
Do not touch this company, my experience has been appalling. I am suspicious they are not even trading anymore as I have tried multiple times to contact via phone, to get an automated message, and their website is now down. I am still awaiting £60 I am owed for my phone - beware, they will ghost you. I have sent multiple emails and received no response. I will be reporting to trading standards. Do not use!!
This company are thieves they are genuinely thieves they steal FACT
Still waiting for money for my phone 3 months later. Do not use this company.
AVOID sent my phone in October. Still haven’t heard nothing. Tracking number isn’t correct from the post office label they sent to me was used and was sent to them. They have no record of me applying for sending my phone in WHEN I HAVE THE PAPERWORK. Avoid at all costs they have got a free phone, have to wipe the phone before it goes to them which is a scam as I believe it is there with them and I cannot mark it as lost or stolen as I no longer have my Apple ID on it, their cock up and will not accept responsibility I am now out of pocket majorly. Avoid avoid avoid
AVOID AVOID AVOID I wish I read all the reviews before sending my phone off to them. I sent it last week and I have not heard a thing. I have called and emailed and like the other reviews they don't answer emails and the phone line states that you cannot leave a message on all options. I used the comparison site sellmymobile.co.uk and I have tried to contact them as well but no response. After some online snooping I found one of the directors of the company on LinkedIn and his mobile number was there. I received an offer on my mint condition IPhone XR £352.00 they then sent me a counter off of £268! This is was because of the wear on the bezel and rear?! There is no such bloody thing! I called the directors mobile straight away and complained massively as I could not get through on any of the other lines on the website. Following the call within in minutes I got another email with a new offer, this time for the full amount, I accepted and payment was received just after 3pm today. I WILL NEVER USE THESE AGAIN! THEY SHOULD BE SHUT DOWN. Anyone who needs to contact the director, can do so by searching them on companies house and then you can find there contact details on LinkedIn. Not one of these 5 star reviews are real, they are all fakes!
This company is a joke total scammers, do not use them. I sent my mobile to them over a week ago and received an email saying it was excessively scratched on the screen (still had protector on) also the body (always had protector) my phone is like new!! I asked for the mobile to be returned but they do not answer my emails, the telephone is an answer machine. This has been over a week now so I am now reporting them to Trading Standards
Scam company do not use they do not answer emails or telephone, they have my phone and i have nit received payment!
Received a really good price for my broken iPhone which has a broken screen and back. Payment was slightly delayed however was very happy with the service and updates
Great communication and a speedy service
Scam company. Phone in “good” condition, they emailed to say it was “poor” and sent pictures of a phone that wasn’t mine. Reduced my offer, however I accepted as just wanted to get rid of the phone. Payment email sent saying I’d receive cash, no payment. They then said they’re having 3rd party payment issues and that I’d get it my Monday. Monday arrived and nothing, I emailed them again and they said I’d get it by 10pm Monday.. still nothing. Emailed them the next morning and said I’d reported them to Trading standards, received cash next day. Reading all the comments it’s the same situation over and over again. Avoid this company, not worth the stress and waste of your time contacting/chasing them.
This is my 3rd time selling my device with p2p and can honesty say everyone has been pleasant and will continue to using p2p
All good prompt replies and service
Phones 2 Pounds is a UK-based company operating in the electronics technology sector, specializing in the buying and selling of mobile devices. The company provides a platform for customers to trade in their old phones, offering competitive prices and a straightforward process for exchanging devices. This service caters to a wide range of consumers, including individuals looking to upgrade their smartphones or those seeking to declutter their electronic devices. While the website is currently unavailable, Phones 2 Pounds aims to facilitate a seamless transaction experience for users interested in recycling or reselling their mobile technology. The company's focus on sustainability aligns with the growing trend of eco-conscious consumer behavior, making it a relevant choice for customers looking to responsibly manage their electronic waste while receiving financial compensation.
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