Friendly staff
The groomers and all staff are very friendly and helpful.

The groomers and all staff are very friendly and helpful.
Ordered a bulk bag of dog food with Pets at Home as they had the best online price and makes it far more cost effective than buying lots of smaller bags. It was due to be delivered in time before we ran out, however on the day it should have been delivered, the tracking updated to say the parcel was larger than expected and needed a specialist courier, and this was in hand. I can only assume Pets at Home gave the incorrect weight initially. We were very low on food by this point, so I had to go and order a small bag to keep us going. Days went by and there was no further update, twice I tried to contact Pets at Home and had no response at all, and still haven't. I then realised it was clearly going to take longer than expected to sort the issue, so had to go and buy another larger bag of food from a local shop at significantly higher price per kg. The delivery finally arrived almost a week later. Still radio silence from Pets at Home, and having bought through them to save money, I am now out of pocket. Not great customer service.
Very helpful staff. Good choice and quality of products.
Very patient and helpful with hood advice which helped me a lot
The store is clean and tidy and I know where the things I shop for are kept
I had an issue with my scheduled repeat online order and I used the Live chat option. Michael O speedily resolved the issue and my order should be arriving tomorrow.
Order delivered faster than expected. Store staff very helpful at collection point.
Knowledgeable and friendly staff, great store layout, competitive pricing on goods and Pets allowed in store.
The staff are very friendly and helpful
Great choice of merchandise and helpful and friendly staff.
I dont know what's happened to this company but it's gone from great to awful. Ordered food to be collected. 5 days after it's due date, it's still not arrived in store. Absolutely zero communication from them to update or apologise, other than emails apologising AFTER I'd contacted their useless chatbot. Their customer service "rep" online only phoned the shop to see if my order was there - I'd done that myself! I had to ask how to make a complaint as there is no way shown on the website. Eventually got an email apology and a £20 voucher but still no update on my order. I've cancelled and will get my pets special dietary food elsewhere. I feel sorry for the poor shop staff who told me that since they've recently stopped having deliveries to their shops each day, they've had a lot of complaints like mine and a lot of angry frustrated customers.
We decided to order some essentials for our new expected pup, the shop had a great selection and we took advantage of the generous 10% introductory offer for pets club recommended by an advisor in store. After ordering, we had quite a few issues with deliveries made through EVRI including the wrong parcel arriving and one severely delayed. I understand this is EVRI's problem but they were unable to help. Frankie W on the click to chat service for Pets at home did a FANTASTIC job of solving our issues, arranging premium delivery and compensating us. They were polite, helpful and very efficient. Great service (just try to avoid the evri delivery option)
Very satisfy with Veronica addressing my concern about my repeated order delivered to the wrong address and sorting out a new order for my dog does not go one day without food, happy with the fix of the issue
Very helpful and well informed staff. Good range of products, and well set out aisles. A delight to shop here.
Had an issue with an overdue order...on this occasion I had a great experience with Pets at Home replacing the missing items.
I’m only giving a five star review because Rachael’s help today on the live chat was polite and efficient. But I often have issues with my online orders from Pets at Home and it wasn’t all that easy getting through to a live agent/human being in the first place.
Mobeen was very helpful and quick with dealing with my query I am hoping this time my order does arrive!
One of the easiest and most efficient returns service I have ever used!
Kirkstall, Leeds is a great store. Staff are always on hand to help and advise.
Monthly delivery of flea and tick products It arrives on time , no fuss or hassle . The staff were very kind to help .e to set it up on line . Eileen Deacon.
Based on analysis of 46 reviews rated 1-2 stars for Pets at Home
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
“The customer service if you have a faulty item is appalling”
“Offered to re ship or refund”
“Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee”
“Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up”
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Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
10 months ago
Good selection of products and always friendly staff in the Washington store
10 months ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
10 months ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Pets at Home generally receives high praise from customers, with many highlighting the friendly and helpful staff across various locations. Reviewers appreciate the good selection of products and the well-organized stores, making shopping enjoyable. However, there are notable complaints regarding order and delivery issues, with some customers experiencing delays and problems with their purchases. Instances of poor customer service, particularly regarding faulty items and specific staff interactions, also surface in the reviews. While many express satisfaction with the support received from staff members like Julie and Rory, others report unprofessional behavior from certain employees. Overall, despite some critical feedback, the positive experiences with staff and product variety dominate the sentiment.
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