Pets at Home Reviews

The store is clean and tidy and I know where the things I shop for are kept

I had an issue with my scheduled repeat online order and I used the Live chat option. Michael O speedily resolved the issue and my order should be arriving tomorrow.

Order delivered faster than expected. Store staff very helpful at collection point.

Knowledgeable and friendly staff, great store layout, competitive pricing on goods and Pets allowed in store.

The staff are very friendly and helpful

Great choice of merchandise and helpful and friendly staff.

I dont know what's happened to this company but it's gone from great to awful. Ordered food to be collected. 5 days after it's due date, it's still not arrived in store. Absolutely zero communication from them to update or apologise, other than emails apologising AFTER I'd contacted their useless chatbot. Their customer service "rep" online only phoned the shop to see if my order was there - I'd done that myself! I had to ask how to make a complaint as there is no way shown on the website. Eventually got an email apology and a £20 voucher but still no update on my order. I've cancelled and will get my pets special dietary food elsewhere. I feel sorry for the poor shop staff who told me that since they've recently stopped having deliveries to their shops each day, they've had a lot of complaints like mine and a lot of angry frustrated customers.

We decided to order some essentials for our new expected pup, the shop had a great selection and we took advantage of the generous 10% introductory offer for pets club recommended by an advisor in store. After ordering, we had quite a few issues with deliveries made through EVRI including the wrong parcel arriving and one severely delayed. I understand this is EVRI's problem but they were unable to help. Frankie W on the click to chat service for Pets at home did a FANTASTIC job of solving our issues, arranging premium delivery and compensating us. They were polite, helpful and very efficient. Great service (just try to avoid the evri delivery option)

Very satisfy with Veronica addressing my concern about my repeated order delivered to the wrong address and sorting out a new order for my dog does not go one day without food, happy with the fix of the issue

Very helpful and well informed staff. Good range of products, and well set out aisles. A delight to shop here.

Had an issue with an overdue order...on this occasion I had a great experience with Pets at Home replacing the missing items.

I’m only giving a five star review because Rachael’s help today on the live chat was polite and efficient. But I often have issues with my online orders from Pets at Home and it wasn’t all that easy getting through to a live agent/human being in the first place.

Mobeen was very helpful and quick with dealing with my query I am hoping this time my order does arrive!

One of the easiest and most efficient returns service I have ever used!

Kirkstall, Leeds is a great store. Staff are always on hand to help and advise.

Monthly delivery of flea and tick products It arrives on time , no fuss or hassle . The staff were very kind to help .e to set it up on line . Eileen Deacon.