Pets at Home
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Ordered a bulk bag of dog food with…
Ordered a bulk bag of dog food with Pets at Home as they had the best online price and makes it far more cost effective than buying lots of smaller bags. It was due to be delivered in time before we ran out, however on the day it should have been delivered, the tracking updated to say the parcel was larger than expected and needed a specialist courier, and this was in hand. I can only assume Pets at Home gave the incorrect weight initially. We were very low on food by this point, so I had to go and order a small bag to keep us going. Days went by and there was no further update, twice I tried to contact Pets at Home and had no response at all, and still haven't. I then realised it was clearly going to take longer than expected to sort the issue, so had to go and buy another larger bag of food from a local shop at significantly higher price per kg. The delivery finally arrived almost a week later. Still radio silence from Pets at Home, and having bought through them to save money, I am now out of pocket. Not great customer service.