Pets at Home Reviews

The order process was very simple. We had a delivery date and a message the evening before with our time slot. We received the delivery then a message saying your delivery is not complete I phoned the delivery guys and they said there should of been 3 boxes we only had 2 several days pass we had no communication from Pets at Home so I did an online chat to be told this was an error it now comes in 2 boxes the computer has not been updated! We now proceeded to build our hutch except the 2 boxes had identical pieces. Another online chat and a new hutch was dispatched and the incorrect boxes collected. To be fair the online chat although a lengthy queue process worked but very frustrating errors.

I had help straight away from Sophie McAdamc.She was very helpful in cancelling my dogs flea treatment subscription as Daisy passed away on Monday.She was very professional and even sent her condolences on the loss of my pet.Keep up the good work.

Staff always knowledgable and friendly, shop always clean and tidy and well stocked.

Not even 1 star you haven’t sent my order for the third time and you owe me £4,75 I will never shop with you again, flea treatment is important and again you don’t deliver again bying twice your rubbish!

Delivery was on time and in good condition

A very helpful woman at the counter who checked to see if I had any vouchers on my Pets at Home App I find it difficult to see information on my phone and she helped and saved me £4.00! Excellent customer service!

Had a chat with Julie L as the courier had completely destroyed my dog food order. Quick response from Pets at Home as they will reorder for me.

Solved my enquiry

Staff were very helpful and friendly. Great products for our beloved animals.

Very friendly staff quick and fast for sorting out problem

I BOUGHT A HALTI ANATOMY DOG HARNESS IN GREEN. I CHOSE 'SMALL' FOR MY JACK RUSSELL (6.5 KILOS) IT FITS REALLY NICELY. I PARTICULARLY LIKE THE FACT THAT THERE ARE NO STRAPS UNDERNEATH HIS ARM PITS, SO NO CHAFFING AT ALL. IT IS VERY WELL DESIGNED AND WELL MADE, A LOVELY GREEN COLOUR. SEE MY PHOTOS.

I can alwayds find what my cat needs and also wild bird seed always available

Great customer service! I've being using the subscription to get my dogs food every 3 weeks, it's really easy. Sadly sometimes the parcel is not well packaged for the weight of the order, and yesterday it arrived with some cans damaged. Today speaking with the support through chat it was very easy to sort out. Bot was well programmed, so no extra steps to speak with an agent, and Evie solve fast and politely my refund. Thanks Evie!

Staff always welcoming and helpful. Found just what I needed at a great price

staff friendly lots of things to choose from bedding food etc

DPD delivered my order to the wrong address, but Alice was incredibly helpful and understanding. She quickly resolved the issue by arranging a replacement. Thank you!

As first time kitten adopters we needed to buy a few things and the advice given by Tara and her colleagues at Netherfield was very useful, needless to say we have spent a fortune, helped by the offers and discounts with Pet Club. Also visited the Arnold store and again very helpful team.

Had a small delivery issue (Evri 🙄) but Mobeen M got me sorted in a quick minute! Perfect service, thank you!