10 months ago
Good selection of products and always friendly staff in the Washington store
10 months ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
10 months ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
I’ve just been helped by Paige S. on live chat, as part of my order was missing. She very quickly responded, and sorted everything out, professionally, and very pleasantly. 5* service, thanks to Paige.
My cat food order was not delivered, so I contacted the live chat to find out why. Not being used to on line chats, I found it a little confusing at first but I chatted with Kylie S. who sorted out my problem quickly and efficiently and my replacement order should be delivered tomorrow. Thank you Kylie! So, a good experience eventually!
Large store, not many shoppers in store. Good quality range of dog treats, foods & products. Staff pleasant and helpful.
Asked a question got a reply. Wanted to know about a product and got the full details, excellent
I spoke with Kylie S as she helped me deal with an unfortunate issue due to an item being stolen from my front porch. While feeling incredibly stressed out ( my cat is sick - the carrier I ordered was stolen) she was super friendly and very eager to resolve the issue. Thank you Kylie ☺️
The staff were very helpful, carried my heavy item to the car for me without any hassle which is important when you are not fully able bodied. I quickly found the item l wanted.
It's pretty easy to order cat food to your door and when there is an issue they fix it in the same day. Thank you for sorting out my issue Hayley, Nicola and Monja
We had an issue with our on-line order, I was directed to the website, to a chatbot. Ordinarily I avoid these at all costs, however, after answering just one question to the chatbot I was connected to a member of the Customer Service Team - Lian D. A quick clarification of the issue (a missing item from the order) and Lian went straight to "solution mode", we agreed to re-order the missing items and before I could check my inbox the confirmation of the re-order was complete. It is often said that the test of a good company or service is when things have not gone quite right - Lian made sure we had the issue rectified quickly and very professionally, thank you to Lian and thank you to Perts at Home.
staff always ready to help with questions and guidance
Refused to Honour voucher
Fantastic fast delivery I did have a few issues which was sorted out very fast
Great and fast service. Satisfied cats.
Kacey answered my problem very quickly. And yes I would like to continue my flea treatment for my cat, Jet.
Savannah dealt with my issue swiftly and efficiently. Very helpful and because of this i will continue to shop there. It's nice to find a place where the staff actually care.
Spoke to Lian D on online chat - quickest fix ever! Wonderful and understanding, sorted my problem so quick and easy. Best. Service. Ever.
Went to the boucher road belfast store yesterday and today to pick things up for my sick dog the girl on the till and the other girl where both excellent helping me with exactly what I needed very friendly and helpful excellent customer service! Can you pass on thanks to them. My wee dog is home feeding and doing well. Thanks again!
Staff were friendly and helpful and knowledgeable on dietary meals for an unwell pooch.
Easy to use live chat. Noor , the customer agent, sorted my problem out quickly and efficiently.
Spoke with Alice T on online chat, she was very polite and helpful, instantly sorted the problem that I faced with the store. She helped restore my impression of Pets at Home, so value her! Thank you so much, Alice.
Friendly knowledge staff, pet friendly, lots of choices and the store is not cluttered ( Doncaster )
Based on analysis of 46 reviews rated 1-2 stars for Pets at Home
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
“The customer service if you have a faulty item is appalling”
“Offered to re ship or refund”
“Ordered dry dog food Next Day Delivery for last Friday and paid extra for Guarantee”
“Payed for next day delivery, they’ve used Evri to deliver still waiting for them to pick it up”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise from customers, with many highlighting the friendly and helpful staff across various locations. Reviewers appreciate the good selection of products and the well-organized stores, making shopping enjoyable. However, there are notable complaints regarding order and delivery issues, with some customers experiencing delays and problems with their purchases. Instances of poor customer service, particularly regarding faulty items and specific staff interactions, also surface in the reviews. While many express satisfaction with the support received from staff members like Julie and Rory, others report unprofessional behavior from certain employees. Overall, despite some critical feedback, the positive experiences with staff and product variety dominate the sentiment.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.