Pets at Home
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Good company gone very very poor
I dont know what's happened to this company but it's gone from great to awful. Ordered food to be collected. 5 days after it's due date, it's still not arrived in store. Absolutely zero communication from them to update or apologise, other than emails apologising AFTER I'd contacted their useless chatbot. Their customer service "rep" online only phoned the shop to see if my order was there - I'd done that myself! I had to ask how to make a complaint as there is no way shown on the website. Eventually got an email apology and a £20 voucher but still no update on my order. I've cancelled and will get my pets special dietary food elsewhere. I feel sorry for the poor shop staff who told me that since they've recently stopped having deliveries to their shops each day, they've had a lot of complaints like mine and a lot of angry frustrated customers.