Staff very helpful with prescription…
Staff very helpful with prescription submitted online

8 months ago
First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so g... See more
8 months ago
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
Staff very helpful with prescription submitted online
Great service. Very helpful, cheerful and experienced staff.
The products are so much cheaper than at the vet and their customer service teams are absolutely fabulous. I will be a returning customer.
I found it useful that I could phone Petdrugs for my dogs medication and I received it promptly which was great.
Always excellent!!
Cheaper than most quick delivery order by phone receptionist helpful an polite highly recommend thankyou.
No problem getting what I require for my cat and dog. Staff helpful and polite and delivery of order within one or two days.
Really good online service and I had a next day delivery even though I was told that the delivery would most likely be the next week , but they obviously made an effort! Thank you
I originally came across pet drugs online for specialist dog food, but now use them for buying all my standard dog food and treats. Great prices and really quick delivery
Always helpful delivery's on time easy to order
I found ordering easy and the medication arrived on the scheduled date. I was impressed with the efficiency & service I received.
The first time everything was fine apart from having to phone to order because they wouldn't accept my new card..however delivery was fast and product was as I ordered..this time the same thing happened,it won't accept my new card so can't order ..im not phoning ..this time
First class prompt service
Absolutely brilliant! Prescription sent to them and order made, the meds were dispatched within hours! Cannot fault the speed of their service, so glad to have used them!
Very knowledgeable and helpful I have rang in my enquiries before ordering and vey satisfied.
The Pet Drugs team communicate well and all our monthly shipments arrived on time. I highly recommend their service.
Couldn’t access my account on line, however when I phoned got a quick response and was able to order the prescription drugs for my dog.
I ordered a prescription item on the app, had some trouble with it not liking my address so called. Very helpful real person problem solved and waited to check it worked. Very easy and straightforward. My order arrived the following day, I won't lie, as a fridge item, I was concerned it wouldn't be cold. I was impressed, the ice pack was still frozen! Excellent service that I would recommend and will certainly use again.
Could not wish for a better company. Less than half the price of meds from the vets. Delivered to your door on time. Excellent all round company an service....
Brill would use again
Based on analysis of 119 reviews rated 1-2 stars for Pet Drugs Online
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“Product came damaged, unusable, refused to give a full refund”
“Put my order in 7 days ago and still hasn’t even been dispatched”
“I sent an email and finally received a response 4 days later (8 days after I placed the original order), from someone...”
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Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
Pet Drugs Online receives a mix of reviews, with a notable majority expressing satisfaction with their service. Many customers appreciate the helpful and friendly staff, highlighting the company's reliability and quick delivery times. Positive experiences often mention the ease of ordering and the efficiency in handling prescriptions, with some noting that orders arrive promptly and at competitive prices. However, there are significant complaints regarding order delays, poor packaging, and inadequate customer service. Several reviewers report issues with prescription processing and lack of communication, leading to frustration and disappointment. While many find the service trustworthy, the recurring problems with order fulfillment and customer support detract from the overall experience.
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