Von Paulus
1 reviews•New Reviewer
over 1 year ago
Always very helpful on the phone
Always very helpful on the phone. Quick turnround of tablets for the dogs.
Helpful?
TrustScore
4.0
Great
354
19
8
21
98
500 reviews in total
8 months ago
First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so g... See more
8 months ago
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
Always very helpful on the phone. Quick turnround of tablets for the dogs.
I have use pet on line for years And they never let me down my dog name id blue 👍
Great customer service, deliveries are always prompt.
I found dealing with the company good.
I have been using this company for a while now, and I have never have been disappointed with their speedy delivery ! And their prices are very fair.
People that I spoke to always friendly and helpful, and price of medication.
So easy and so much cheaper to get my beautiful dogs medication. I would not go anywhere else. Call staff really nice and friendly.
Brilliant service always comes fairly quickly I always purchase from them and also .get some prescription for my dog from them
So very helpful with ordering our dog's prescription medication.
Always freindly helpful happy staff on the phone and products arrive on time I would highly recommend them
Always happy to help,lots of patience, customer service a credit to the company,would not go anywhere else.
Excellent customer service, lovely call handlers, friendly, helpful and polite. Items received very quick and prices really good compared to Vet's charges.
Fantastic service given over phone and exceptionally quick items received
Very helpful and friendly.
Easy to order medication with a prescription
good thankyou efficient
Outstanding value for money. Always a pleasure to deal with PetDrugsOnline. I have been using this company for a number of years with a variety of pets medication needs and I have never been let down by their service. I highly recommend this company and the services provided.
Good prices, good delivery and good customer service. Happy to be with Pet Drugs Online now!
I'm not very clued up on how to order a special food for my German Shepherd, infact I am not very clued up lately so getting in touch is the best way. The staff are polite, friendly, and always very helpful. I always get my order within three days. I am so thankful for this wonderful service
This company have been very helpful in my dealings with them.
Based on analysis of 119 reviews rated 1-2 stars for Pet Drugs Online
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“Product came damaged, unusable, refused to give a full refund”
“Put my order in 7 days ago and still hasn’t even been dispatched”
“I sent an email and finally received a response 4 days later (8 days after I placed the original order), from someone...”
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Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
Pet Drugs Online receives a mix of reviews, with a notable majority expressing satisfaction with their service. Many customers appreciate the helpful and friendly staff, highlighting the company's reliability and quick delivery times. Positive experiences often mention the ease of ordering and the efficiency in handling prescriptions, with some noting that orders arrive promptly and at competitive prices. However, there are significant complaints regarding order delays, poor packaging, and inadequate customer service. Several reviewers report issues with prescription processing and lack of communication, leading to frustration and disappointment. While many find the service trustworthy, the recurring problems with order fulfillment and customer support detract from the overall experience.
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