Really helpful, friendly a d efficient
Really helpful, friendly and efficient

8 months ago
First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so g... See more
8 months ago
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
Really helpful, friendly and efficient
These are the very best people all round , I needed hibiscrub quickly for my dog , I rang because I’m disabled and can’t do online very well , the lady on the phone was so nice , she always is . They got me what I wanted overnight and just delivered . I recommend this company and its employees fully . Thankyou so much
Helpful and speedy delivery 📦
Person on the phone was very helpful. Drugs arrived quickly as promised
When I ring Pet Drugs Online they are always polite,helpful and patient with me.
Helpful service from friendly staff. Also delivered on time.
Our diabetic sight impaired elderly Westie needs ongoing medications.By getting them from PetDrugs on line I have saved hundreds of pounds. Being a pensioner I do not know how I would have managed without out them as I would not have been able to afford to get the medications from the vets! Not being very good with IT I ring up and they have always been patient with my dithering and guided me through the order process. The medications always arrive very quickly. I am very grateful to have been told about them - THANK YOU
Easy to place the order it arrived in good time very helpful
Good product that I can afford gave my dog the pain relief that she needs thank you.
Everyone was so helpful and caring. Made life so easy. 8 and due to order next few months. Great
I switched to Pet Drugs Online for my cats veterinary diet as have found them much more reliable for delivery and I can actually talk to a person if needed. I also just placed my horses prescription order, I did it in plenty of time as some suppliers take a while to process prescriptions but they processed and shipped and i had it in a couple of days. So far im really impressed. I will continue to get all my meds and vet diet from here. Thanks Petdrugsonline - great service, keep up the good work :)
good telephone service and prompt delivery
Fast delivery
Quality service and at a good price. I’m impressed with this company. My dog now needs constant medication which could prove expensive but after discussing things with my ver I got a repeat prescription and was able to buy what we needed in bulk. Much easier and cheaper too
Always very helpfull
Well organised and very polite
Pet drugs Online were recommended by my vet to keep costs down due to prescription for allergies. I can purchase the same product less and have also seen other helpful products on this site less than I would pay at pets at home. Not sure about the courier service as my first package of apoquel had clearly been opened by the courier who swiftly ran off after handing me the package face up!!!
I ordered some drontal cat tablets,and renal food.which i needed ASAP. The food came on sat,i ordered on Friday.The tablets came via royal mail post on monday.good selection of reasonably priced products. Petsdrugsonline,use reliable couriers.package was well packaged. I will be ordering from this company again.
Excellent service
Had a really quick easy response have used before and will continue using
Based on analysis of 119 reviews rated 1-2 stars for Pet Drugs Online
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“Product came damaged, unusable, refused to give a full refund”
“Put my order in 7 days ago and still hasn’t even been dispatched”
“I sent an email and finally received a response 4 days later (8 days after I placed the original order), from someone...”
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Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
Pet Drugs Online receives a mix of reviews, with a notable majority expressing satisfaction with their service. Many customers appreciate the helpful and friendly staff, highlighting the company's reliability and quick delivery times. Positive experiences often mention the ease of ordering and the efficiency in handling prescriptions, with some noting that orders arrive promptly and at competitive prices. However, there are significant complaints regarding order delays, poor packaging, and inadequate customer service. Several reviewers report issues with prescription processing and lack of communication, leading to frustration and disappointment. While many find the service trustworthy, the recurring problems with order fulfillment and customer support detract from the overall experience.
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