My dog
My dog, Rowan’s tablets are always despatched promptly. Staff are very pleasant to deal with. Thank you. Hilary Graham

8 months ago
First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so g... See more
8 months ago
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
My dog, Rowan’s tablets are always despatched promptly. Staff are very pleasant to deal with. Thank you. Hilary Graham
Each time i place my order, it doesn’t matter who answered my call they are always polite friendly and very helpful, also they have never let me down thank you all so very much. From Paul and my little Ellie
Told them what i wanted and had the medicine within days first class service
Quick and easy to get the product you require and very friendly, helpful staff 👍 good service
Amazing service, I placed my first order for prescription Medication with them, in under 24 hours they were delivered. Almost half price compared to my vet. Thank you PDO
Excellent service
Always helpful and speedy delivery.
After being a loyal customer for two years, I’m extremely disappointed with the appalling customer service I've experienced. A prescription issue that took months to resolve was finally addressed, but instead of resolving it properly, my account was credited along with an admin fee. To make matters worse, the credit can only be used over the phone — in 2024, this feels completely outdated and inconvenient. Even though my prescription was valid, the deduction of an admin fee (and the expiration of my previously valid* prescription) has left me unable to purchase the products I need. As a result, I’ll be taking my business elsewhere for all future prescriptions and pet supplies.
Very helpful explained everything and delivered on time
ALWAYS HELPFULL WHEN YOU SPEAK AND DEAL WITH ANY ISSUE THAT I HAVE VERY QUICKLY!
They are always very helpful and friendly staff whoever you speak with and nothing is too much trouble I really find it a very excellent experience.
Excellent service, items always arrive within a couple of days.
Been buying my dog’s medication for a few years now and I’ve saved so much money then what I do at the vets which is more expensive
Pet drugs are brilliant, good price product, reliable service & delivery
They run out of one of the drugs my dog needs. I had to go to my vets to obtain it. How can a company where 'drugs' is part of their name run out?
The woman I talked to was helpful and efficient.
Ladies on the phone are very helpful & curtious. Many thanks
Always efficient, helpful and courteous.. great.
Once I managed to upload the prescription which I always seem to have trouble with, I found it a reliable service.
Good friendly service, particularly re-ordering.
Based on analysis of 119 reviews rated 1-2 stars for Pet Drugs Online
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“Product came damaged, unusable, refused to give a full refund”
“Put my order in 7 days ago and still hasn’t even been dispatched”
“I sent an email and finally received a response 4 days later (8 days after I placed the original order), from someone...”
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Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
Pet Drugs Online receives a mix of reviews, with a notable majority expressing satisfaction with their service. Many customers appreciate the helpful and friendly staff, highlighting the company's reliability and quick delivery times. Positive experiences often mention the ease of ordering and the efficiency in handling prescriptions, with some noting that orders arrive promptly and at competitive prices. However, there are significant complaints regarding order delays, poor packaging, and inadequate customer service. Several reviewers report issues with prescription processing and lack of communication, leading to frustration and disappointment. While many find the service trustworthy, the recurring problems with order fulfillment and customer support detract from the overall experience.
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