Mmmmmm
1 reviews•New Reviewer
over 1 year ago
Excellent advice wonderful service…
Excellent advice wonderful service speedy delivery 📦
Helpful?
TrustScore
4.0
Great
354
19
8
21
98
500 reviews in total
8 months ago
First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so g... See more
8 months ago
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
Excellent advice wonderful service speedy delivery 📦
Simple to do. Quick delivery. Very efficient.
Fantastic experience when something went wrong with the Royal Mail delivery, I couldn't recommend this company highly enough, the customer support was excellent and I continue to have a happy and healthy pet thanks to this company at their own cost!! Thank you!!!!
It was all good. Why do I have to say anything when I have already given it five stars?
I find dealing with staff very easy and the staff are always willing to help. They are friendly and supportive.
Very helpful and friendly, good service, I am very happy with them, Many thanks
Delivered in good time
You sent what was required.
Online wasn't allowing me to complete my order, so I contacted customer service and a very helpful person sorted it all out efficiently and quickly. Thank you.
very good service and prices
Absolutely outstanding customer service. I couldn’t recommend them enough to anyone with pets. Save me a fortune each month. Brilliant service. Thank you.
Always a good and efficient service
Excellent as always
Very helpful customer services. Fast response & delivery of goods.
Great company to deal with
Very good response excellent service
Very prompt service, great prices.
I hit a hiccup with an order - a miscommunication between myself, Petdrugsonline and the vets. It was needing to be dealt with speedily and Petdrugsonline stepped up to the mark. Full marks for their customer service.
I had difficulty logging on to my account so rang the company. Efficient service from the lady who answered my call, she sorted out the problem and my order was delivered promptly.
Always happy with Pet Drugs Online. Great service, efficient delivery
Based on analysis of 119 reviews rated 1-2 stars for Pet Drugs Online
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“Product came damaged, unusable, refused to give a full refund”
“Put my order in 7 days ago and still hasn’t even been dispatched”
“I sent an email and finally received a response 4 days later (8 days after I placed the original order), from someone...”
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Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
Pet Drugs Online receives a mix of reviews, with a notable majority expressing satisfaction with their service. Many customers appreciate the helpful and friendly staff, highlighting the company's reliability and quick delivery times. Positive experiences often mention the ease of ordering and the efficiency in handling prescriptions, with some noting that orders arrive promptly and at competitive prices. However, there are significant complaints regarding order delays, poor packaging, and inadequate customer service. Several reviewers report issues with prescription processing and lack of communication, leading to frustration and disappointment. While many find the service trustworthy, the recurring problems with order fulfillment and customer support detract from the overall experience.
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