Easy and efficient turn round of the…
Easy and efficient turn round of the prescription

8 months ago
First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so g... See more
8 months ago
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
Easy and efficient turn round of the prescription
Ordering online OK - BUT also nice to be able to talk to a kind real person if there is a problem/difficulty. (I am definitely a very Senior Citizen, so technology doesn't always work for me!) For instance: How many tablets I have left on the Vet's Prescription. Or, how do I get my Prescription photo uploaded to the site. Simple for some......
Placed my order for Advocate and sent them a copy of the prescription from my vet. They took the money and confirmed the order then waited a few days and sent me an email saying it was not a valid prescription. But it absolutely was. It was a copy straight from my vet's systems. So far no refund has been issued. I suspect I have been scammed.
Helpful staff, quick delivery
Lovely lady on the phone dealt with my order very well, asked all the right questions, placed my order which arrived within 3 days.
The Customer service is very good, very polite and helpful. This made the experience of ordering stress free I feel.
Excellent customer service, speedy delivery of higher quality products at amazing prices. Thank you for many years of providing medication for my dogs.
I can’t pay for goods after I have ordered luckily I can ring you and then pay very happy otherwise
Easy to order from
Answering the call quickly and talking with a human being, who was so pleasant helpful and efficient. It always better to talk!!! I’ve switched to you because that was my experience…..keep it up, I’m sure I’m not alone in my thinking. Many thanks Laura
I ordered two librela inoculations and they arrived two days later by secure delivery and as they require to be kept at between 1 and 5 degrees C they were packed with a still hard ice pack and well wrapped with insulation. Very cost effective compared to vets bills, even after paying the required prescription from the vet.
Very helpful lovely to be able to treat my elderly rescue staffie at a reasonable price
Was great being able to order and pay over phone. Fast delivery.
Excellent service. Polite and helpful staff.
Very helpful and knowledgable
alway helpful and efficient
Very quick phone call then very thing is done , no problem at all
Excellent service I needed meds next day and felt you went all out to ensure they arrived next day which they did Many thanks
Very fast delivery, friendly helpful staff, excellent prices
I order on the phone. The members of staff are always so kind, friendly and efficient. I know my order is in safe hands.
Based on analysis of 119 reviews rated 1-2 stars for Pet Drugs Online
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“Product came damaged, unusable, refused to give a full refund”
“Put my order in 7 days ago and still hasn’t even been dispatched”
“I sent an email and finally received a response 4 days later (8 days after I placed the original order), from someone...”
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Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
Pet Drugs Online receives a mix of reviews, with a notable majority expressing satisfaction with their service. Many customers appreciate the helpful and friendly staff, highlighting the company's reliability and quick delivery times. Positive experiences often mention the ease of ordering and the efficiency in handling prescriptions, with some noting that orders arrive promptly and at competitive prices. However, there are significant complaints regarding order delays, poor packaging, and inadequate customer service. Several reviewers report issues with prescription processing and lack of communication, leading to frustration and disappointment. While many find the service trustworthy, the recurring problems with order fulfillment and customer support detract from the overall experience.
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