Christina Whatmore
1 reviews•New Reviewer
over 1 year ago
Very professional and customer service…
Very professional and customer service is very good.
Helpful?
TrustScore
4.0
Great
354
19
8
21
98
500 reviews in total
8 months ago
First time customer,I was assured my dog food order would be delivered next day by DHL. Needless to say it hasn’t arrived, customer service is closed for the weekend and I’m on holiday next week, so g... See more
8 months ago
An Excellent Experience ~Quality Products & Lightening Speed Delivery ~A Very Highly Recommended Company ~ 5 Star *****
Very professional and customer service is very good.
Wording of prescription was not explained on first order but you still supplied it Unfortunately second order was delayed in post even though sent signed for so had to go back to our vets to supply it as we have to rely on efficient supply of medicine even events not completely due to anyone's fault apart from postal service
Excellent company and so much cheaper than getting meds from the vet. An issue with the prescription was sorted really quickly and my boy had his arthritis medication in plenty of time. Will definitely be back!
Great company to deal with .Always helpful and prompt .
I always call the Customer Service staff as I find it easier. Without fail they are professional, friendly and efficient. I wish more companies were like them.
great value (cheaper than vets) and always pleasant staff plus quick delivery
Brilliant customer service Telephone staff when ordering meds are always polite and helpful Dispatch and delivery very fast Very happy with company ☺️
Very helpful on the telephone.
Easy website to use, order are promptly
Very easy to order and fast delivery, kept informed all through process
They don't use Evri as a delivery provider which is very important to me. Delivery of my order was very fast and at an excellent price.
I like that the orders arrived on time and well packaged. I don't like the faulty website that wouldn't allow me to change my order. I don't like the fact that had to resort to phoning and was charged for 2 deliveries
Great service as always. Very efficient.
Always there to help, very friendly and supportive in all you need to know, orders placed and delivered very quickly 😊
Prescribed double the amount I wanted to try out, but informed unable to carry prescription over to another order within the 6month valid period. Why? Otherwise, service and delivery excellent.
Always friendly, helpful and knowledgeable staff
The telephone team are always very helpful and friendly. The delivery is speedy and efficient, never had a problem. Brilliant!
Staff always so helpful Delivered exactly on time
Always good service and reliable
AS ALWAYS IN PAST SERVICE QUICK. AND EFFICIANT. THANK YOU.
Based on analysis of 119 reviews rated 1-2 stars for Pet Drugs Online
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“First time customer,I was assured my dog food order would be delivered next day by DHL”
“Product came damaged, unusable, refused to give a full refund”
“Put my order in 7 days ago and still hasn’t even been dispatched”
“I sent an email and finally received a response 4 days later (8 days after I placed the original order), from someone...”
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Pet Drugs Online is a UK-based online retailer specializing in affordable pet care products, including prescription medications, pet food, and accessories. With over 20 years of experience in the industry, the company caters to pet owners seeking reliable and cost-effective solutions for their pets' health and wellbeing. Customers can easily navigate the website to find a wide range of products, from flea and tick treatments to various pet foods. The company places a strong emphasis on fast delivery and customer service, ensuring that pet owners receive their orders promptly. Pet Drugs Online is an accredited veterinary medicines internet retailer, allowing it to offer prescription medications with a straightforward ordering process that includes uploading prescriptions directly at checkout. This service appeals to pet owners looking for convenience and affordability in managing their pets' healthcare needs.
Pet Drugs Online receives a mix of reviews, with a notable majority expressing satisfaction with their service. Many customers appreciate the helpful and friendly staff, highlighting the company's reliability and quick delivery times. Positive experiences often mention the ease of ordering and the efficiency in handling prescriptions, with some noting that orders arrive promptly and at competitive prices. However, there are significant complaints regarding order delays, poor packaging, and inadequate customer service. Several reviewers report issues with prescription processing and lack of communication, leading to frustration and disappointment. While many find the service trustworthy, the recurring problems with order fulfillment and customer support detract from the overall experience.
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