pbm Property Management
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Awful Managing Agent. Where do I even begin?
Where do I even begin? PBM are awful. From trying to push through huge year-on-year and often unjustifiably inflated service charge costs (they admitted these were ‘benchmarking’ exercises- i.e not based on actual cost increases) for certain services, some of which it later transpired had not actually increased at all and then dropped these alleged, huge cost increases on leaseholders a couple of days before Christmas) to charging leaseholders commission for arranging services which should be part of their core job description anyway, to attempting to obstruct a group of leaseholders who wanted to hold them to account, to incredibly poor communication to bizarre attempts to counteract poor online reviews from dissatisfied residents after being left without water for almost 2 days, to arrogant and hostile staff when they are confronted with this behaviour - this company is the worst. PBM also tried to have this review removed because they didn’t like it. An update in response to Gary’s response below: You did not respond quickly at all regarding the water issue. In fact, it wasn’t properly rectified for months and initially PBM gave no thought to anyone with any mobility issues. None of my claims are unsubstantiated, they have just irritated you because you don’t like being called out. Regarding Gary’s comment about being reasonable: if you think that pushing up service charges by almost 40% - with no prior warning and completely insufficient proof that those costs did actually rise that much - just a couple of working days’ before Christmas and demanding payment by January 1st is completely reasonable then PBM is the managing agent for you. Several hundred other people disagreed.