pbm Property Management
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A management company who you can’t…
An update from 2nd August: PBM has finally issued the formal letter notifying everyone when the work will begin. Ms Alex Wilson in particular should get some recognition in trying to getting this moving forward for us. --------------------------------- Post from 1st August: A management company who you can’t trust. I have been a resident in our apartment block for 6 years and the management company has made numerous ‘mistakes’ or in my view deliberately interpret things in order to grab money from the residents. We have been promised that the roof works were at a third of the cost in 2021 and then after the money started collecting targeting for that lower sum from mid 2022, PBM notified us 3.5 times bigger sum for the works in late 2022. They kept just blamed on a colleague who left who messed the sum up and that as if could just clean themselves off the mess. We were the ones live below the roof. They worked as if they are always against the residents instead of helping and managing the property properly. We had to go with their way and appoint the contractors invited to tender via their appointed surveyors who charges high fees. Every other meeting we had to chase for meeting notes. What we agreed they always tried to brushed down on record so that they didn’t have to do it as what they agreed at the meeting. Now that the money is sufficient, after they claimed they chased the last couple of leaseholders to pay off (this is more than 11k each in total). There’s still no news on when the roof works can be started. An extortionate amount of money from us are kept with them, and there’s no financial statement as to tell us how much has been collected and what the actions are until we asked every single time. Even for the interest incurred, whether that should be going back to the roofwork sum, we had to chase and ask this. Every other week we had to do something to ask for clarity, where, what, or how they are sending us new things and charge us for things we don’t expect to see. Communication is appalling from this company and they love to find any chance to grab money if they can, instead of spending time to actually manage the property professionally.