ParcelABC - courier service Reviews

Alles perfekt!

I've used theses guys twice. Both times delayed several days for pickup. First time then gave little information on status (UK to Spain, customs involved, and I received false updates on progress and drop off). Second time I used them thinking London to London should be straightforward - pickup now over 48 hours late. 2 stars instead of one because the package did actually arrive, albeit several days late.

Respondieron mis preguntas y el servicio fue ordenado

I sent to australia, safe an fast!

Great support. My package was handled perfectly and I can definitly recommend ParcelABC

I explained this was my phone being returned and customs was not necessary on 3 separate occasions. Still the package could not be delivered as customs charges had not been paid. Resolved now but disappointing at the time.

Mi envío lleva 23 días en camino lo rastreo y sale es en tránsito le escribo a soporte de la empresa no me dan respuesta solo que quizás tenga que pagar cargo de aduana al llegar al país de destino que es Colombia son unos inrresponsables PTCO-984619572 mi número de pedido es ese según la entrega de mi encomienda sería de 7 a 8 días y ya va casi para mes y aún no dan respuesta de nada solo que se están comunicando con el soporte ctt y no dicen ni en qué parte está mi encomida ni nada son muy inrresponsables rastreas la encomienda y nunca te sale en parte está solo en tránsito le escribes a soporto responde 7 días después para darte una respuesta bien incoherente por no saben dar una respuesta

Scumbags! The worst kind of company, up there with Ticketmaster. I arranged for a package to be collected from the lost and found office at Paris Charles de Gaulle airport with this company. I paid extra for insurance. They replied stating Sections 7.2 and 13.5 of their voluminous 20 page Terms and Conditions that they don’t collect from airports and any refunds are minus 25% fee and only after 21 days. How might anyone reasonably expect such an exclusion? Airports are involved much of the courier business in this world. Further, even though they immediately rejected my request, they say they are charging this fee because they’ve incurred costs with a courier. How unlikely especially as they offer a full refund if I accept an account credit for which I would have no use. If they actually incurred costs they wouldn’t have offered such a credit. Judging by the hundreds of horrendous reviews mine finds good company unlike this company whose business model seems to be to ripoff as many customers as they can and offer a third rate service at best. Avoid them like the plague. Kind Regards, Cameron

Easy to order, great prices to send parcel to Europe. The only problem is limited updates on website, couldn't see where my parcel was.

I've been struggling for the past year with an issue regarding a lost parcel. ParcelABC themselves were very helpful in attempting to resolve the issue. Majority of the delays were caused by the party that executed the parcel delivery (and lost it). Special shoutout for the Support Employee 'Michal', as he went above & beyond to resolve this issue for me, and provided multiple assurances that my issue was being handled. Always friendly on follow up questions. No complaints about ParcelABC themselves.

I feel cheated with a shipment I made and now they want to charge me 77 euros. The information sent is completely incorrect. If you do not correct this misunderstanding, I will never use your service again and I will share my experience on all possible communication channels.

Worst experience possible. We paid a fortune for overnight shipping to Brazil which was in reality a 4-day service with Fedex and thus false marketing. When the significant delay made it necessary for us to change the delivery address (which we paid for 1-day service to avoid) the incredible rude and unhelpful customer service team required additional payment although the new address was in the same postcode and the delivery change was only necessary because the company promised a delivery time that was not provided. I'm sure the company will try to argue that the transit times on their website are only indicative and not guaranteed, but in this case the difference is three days. This is unacceptable.

Arrived scratched and a lot of problems that took me 2 months just for send a parcel that cost me 400€ more than how much is the value of the product

Tot bé. Gràcies.

I used ParcelABC for deliveries from Spain to France. One of my deliveries got problem. I contacted ParcelABC customer support and received constant support, especially from Daniel, until the problem was resolved. ParcelABC is definitely a trustworthy service.

Hello, on time pick up and delivery and great service, excellent customer support and speed delivery from home to home delivery all makes me great 👍

I have had a lot of requests and changes when it came for my delivery but Michał has made the experience super easy and he has been a great help for everything I have asked for. He is one of the best agents I have ever had, and I cannot recommend him enough. If you want to deliver your packages safely and need any help during the process, they got your back! Thanks again Michał!

Was impressed with the customer service received. I really needed my parcel to be delivered within a short time frame and Parcel ABC team did their utmost to make this happen. Not only did it get to the destination neede3d, but it got there earlier than expected. Thank you once again.