I DIDNT BUY 3 AIR COOLERS AND THEY…
I DIDNT BUY 3 AIR COOLERS AND THEY CHARGED ME 104.85 POUNDS FOR SOMETHING I DIDNT ORDER
2.3
Poor
368 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Ozzi Home has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
"Excellent product
"Excellent product, competitively priced and responsive service"
I saw an offer on Facebook for air…
I saw an offer on Facebook for air coolers under the name Ozzi Cool selling 4 air coolers for £44. I thought it looked like a good deal So - I ordered 4 for £44. Once I had paid online and given my bank details, I then received an invoice for £175.96. I contacted my bank immediately and they say I have to wait for the order to go through before they can do anything. I am a pensioner and cannot afford all this. How can this company - Ozzi Home - conduct such scandalous business practice? I have emailed them demanding a refund immediately and to cancel my order. I will let you know what happens
Lucky to get one star
Lucky to get one star. I emailed them the day the hearing aids arrived as they said 90 day return policy. Won't let me return them at all then offered a miserly £15 Avoid like the plague. They do not answer emails or honour their own offers. I didn't even know I was dealing with a company called Ozzie home. June July 2025
Company details
Information provided by various external sources
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Contact info
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Website
ozzihome.com
All reviews
368 total • Write a review
Showing 291 - 300 of 364 reviews
L
Laura
US
Do not order! Total scam
Do not order at this company! The mosquito lamps are quite useless and when I reached out for not being satisfied (because they advertise satisfaction-guarantee), suddenly that worked only for unopened products. After some mailings they offered me a few dollars reduction. that was last august or september. I'm still waiting for them to refund.... frankly, that's not going to happen any more I think. In short: don't order here, I think it is some kind of drop-ship construction where they ask way to much money for non-functional products. Once you've ordered your money is gone...
Date of experience: February 4, 2024
TM
Total Rip Off & Scam Artist
As I have read all the reviews and just like 90% of other experiences with this company Thought I was dealing with a Australian Company (Deceptive Marketing and Failure of Discloser) Never received Products Reporting company to Australian Consumer Affairs and Scam Aware as well as Facebook
Date of experience: January 29, 2024
AS
Appalling customer service
Appalling customer service. I was bombarded with emails in spite of unsubscribing many times. No response to my numerous complaints by email and on their website. I get a form reply that does not address my complaint and the harassing emails continued. I put date of Dec 15 but the harassment went on for a year.
Date of experience: January 25, 2024
C
Customer
US
Never received product
Ozzi Home uses PFL Logistics. Buy at your own peril! I never received the product so I don't know if the product works or not. However, I will say after following up on my missing order, the customer service response was very unhelpful. They did not answer my questions, and in fact, did not appear to even read my email before responding. I emailed PFL twice to request proof of delivery with no response. The delivery was supposedly delivered at a dro-off point - one I have never had any issues with - and they said they neve received it. I rang the number Ozzi provided to follow up, and it says it is not connected. I do not know who is not telling the truth. Please use a reputable delivery company. Please state which couriers you use. Please note you should deliver to a street address, and not accept PO deliveries. Please rectify customer issues.
Date of experience: January 16, 2024
B
Ben
US
Warning do not buy from this company
Warning do not buy from this company. We ordered not realising they convert to US dollars -I believe this was not clear purposely so they get more money as they also came up as AU website and said it was AU dollars but it’s not it’s US. They appear to also have their payment system set up to scam customers- the first time it says it didn’t go through (when it actually did) so you naturally retry and get charged twice. Read below reviews we aren’t the only ones this has happened to, can’t help but think it’s not a coincidence! Esp when they then won’t amend and refund! We were charged twice instead of once. $156 AU for a few supposed peppermint bags including being charged twice on shipping. We contacted them immediately and they assured us the order was cancelled would not be sent and they would provide refund within 10’working days. They didn’t! They just keep dragging it out back and forth in emails belittling us as customers by not being honest saying they will refund, the refund has been processed but then turn around and play dumb and say “why would we refund you” even though you have their previous emails which they can also see in the thread admitting we were double charged and a refund was supposedly being processed. Then after that game they claim the refund has been processed (and it hasn’t) but they won’t provide proof of refund transaction and even more funny they make up a refund amount which isn’t even correct. They then claim they are sending the issue to their “legal team” still waiting to hear from the invisible legal team. Look at their Facebook posts they block negative messages the number of comments don’t match how many comments there are they hide them. Take note of how many angry faces are on each post. Stay clear of this company massive red flag here. I am so furious that we were ripped off $156 at Christmas time. I have all their emails as proof they assure me it was cancelled and refund was on the way then played dumb through email and messenger. Happy to provide proof of any of the correspondence. They also pretend on messenger they are going to help you then block you so you can’t respond!!! Also have screen shots of that!! Trust pilot I would love to upload screen shots proving the above correspondence (with confidential info blocked out of course). If someone could advise how this is done I have all screen shots ready to load. Thanks Worst worst customer service experience I have had. There is no refund coming. Now we wait for their generic reply below pretending they wish to amend and to contact them so they can then drag it out and still not refund. No thanks Ozzie don’t waste your time replying you don’t bother to reply to anything else we send you now so why bother replying on here with dishonest nonsense about caring and the importance of your customer service!!!! It doesn’t exist. 11.1.24 REPLY UPDATE- OZZI I will reply on here as you are still ignoring my emails. Just checked messenger and you are being dishonest AGAIN in your response below you have not sent a reply to messenger. Have a screen shot to prove it. And it appears I’m still blocked from both your Facebook page and messenger. So once again dishonest. I don’t want your apology or your pre typed generic responses. I want the refund I’m entitled to and an end to this nightmare dealing with your company. UPDATE 30.1.24 Ozzi still ignoring me. Haven’t replied here which they said they would below. Still no refund. Still blocked on messenger and no contact there from them when they said they would on here. Still time wasting on emails still no refund. Complete liars and scammers. All their responses in here are just for show. Crooks. Took our money and haven’t refunded a cent. Beware of this company. UPDATE 11th Feb. Still no refund. Still no reply from ozzi on here or via email. Still no message on social media they have still blocked me. And now they have reported me to trust pilot to try and have this honest factual review taken down. I will continue to warn other innocent people to try about this company to try to prevent them also being scammed. Your attempts wont work Ozzihome. I have sent proof of my purchase to trust pilot and also have offered them and have ready to send them all my other evidence to back up every thing I have written on here because it’s all true and I kept everything to prove it. The fact you want it removed only further proves you plan on continuing to do this to more people, and not staying true to your word and giving me the refund I’m entitled too. The purpose of this website is to warn other people about businesss like this one! UPDATE March- still no refund. Ozzie now claiming they can’t refund me unless I provide them with my personal information including bank details!!!!!!!!!!!!!!!!! Red flag!
Date of experience: January 7, 2024
TP
TAM PHAN
US
AVOID AT ALL COST, SCAM COMPANY.
I ordered Bed Bug spray from Ozzi in October 2023, but the parcels never reached my flat. The shipper put it unattended somewhere else in a public place (shown in delivery photo it was left somewhere else unsafe with no recipient), and the parcel was lost. I have been trying to contact Ozzi since October 2023, but I have not received my refund despite 30 emails back and forth. This company is a scam. First, Ozzi delayed refund and stated that there was fault with their refund system. Now they don't even reply my email related to the refund. DO NOT ORDER FROM THIS COMPANY OR RISK LOSING YOUR MONEY. They are not trustworthy. OZZI is a scam company. THEIR WEBSITE FOR USA SITE ALSO CLOSED DOWN , IT DISAPPEARED.
Date of experience: January 6, 2024
R
Rob
US
BEWARE
For a company called Ozzi Home, I was surprised firstly that I was charged in $US. (I'm in Australia) Secondly the Rat pouches are useless. The Rats literally pushed them aside, When approached about their 30 day money back guarantee, I was told that was only for unopened / unused products, A complete scam.
Date of experience: January 2, 2024
SW
I used the product and it has not the…
I used the product and it has not the way the video said it would work . I spent 200 dollars on this and it didn't work.
Date of experience: January 1, 2024
TS
I wanted to ordered 1 thing I got 4 and…
I wanted to ordered 1 thing I got 4 and 120 later every time I tried to contact them no response until my order had arrived but doesn't say anything about how to use and plus it said online use on animals it says spray on furniture but nothing about animals I don't know if I even want to use it
Date of experience: December 31, 2023
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