Origin Energy Reviews

Easy to do staff friendly made it easy

I switched to Origin for NBN and I’m also a customer for my Electricity. I received my modem today it was very quick arriving, I was not sure how to set it up and what I needed to do. The little booklet that came with led me to use the app Eeco and downloaded it. Wow everything was so easy to read, to understand and to use simplified, I set it up and instant NBN. I used my info to put wifi on my iPad and laptop. It was so fast on my laptop I was shocked really surprised and pleased. Looking forward to giving Original a shot and looking good already. Thank you

I would like to leave a reply to Orepa for being very helpfull and understanding with compassion to the issues I had regarding my electricity with origin and I thank her for that, the character of Orepa is very valuable for any business and Origin are lucky to have this person. Geoff Bailey

The young lady I spoke to was clear in her explanations,as a senior citizen, she was courteous,patient,a good listener and explained things well.

Carlee was very patient with my queries and concerns. She also looked into why I was having issues not receiving the invoices and explained to me the hiccups with the emails. She made sure I understood the steps I needed to take to re-connect the power and followed up to see if I had taken them.

My contact today was to renew my Gas and Electricity Plans for the next 12 months with Origin Energy. I spoke to Customer Service and was very impressed with the service I received. It was helpful, clear and concise with awareness of the changing environment of supply and the impact on customers financially. Details of my new plans were emailed immediately.

lovely lady was very patient & very helpful

Grateful for the assistance given in trying to rectify the internet issues, thank you

The transition was quick and easy. Thank you Origin

I got a new charge added to an old gas account that I paid in full and closed 8 months ago. MJ emailed saying “I want to assure you that you don’t have to pay anything for that account, as it has been closed and there is no outstanding bill. I sincerely apologise for any confusion caused by the email you received. Please feel free to disregard it.” Then 2 minutes later MJ emailed me saying “I wanted to clarify that your previous gas account has an outstanding amount of $25.60.” It was only added to the closed account today 10/05/25, and another Origin rep named Ricardo said it was because Energex forgot it 8 months ago. Not my mistake so why should I pay this??

The man was so chill and undemanding

This will have to the story of the week. Well is true facts - I was frustrated with my network provider so saw all the ads for Origin Internet and thought let's make a change so I contacted by chatline and after a very long time and frustration with the person I decided not to continue - I thought it might be better to ring them and speak to someone in person because I wanted internet and also a home phone line with the existing no. that I had - I spoke to a woman and after a discussion I agreed to the changeover and gave her my debit card to pay for the shipping of the modem. As I was listening to the description of the modem I explained to her that this modem is not compatible with my home phone and also realised that she hadn't added this to the package - so I told her to cancel the package as this wasn't going to work (I even made her check to see if the modem was correct and that she had added on the home line to the package) she was so confused that she didn't know the answer so I told her to cancel the package and this was recorded - which benefitted me I thought. However I then realised that the package had been processed so on the same day I contacted the company again by chatline and they apologised and said that would fix it. Actually that was a waste of time because they didn't fix it - and amazingly this was all in writing and on their chatline for them to investigate the matter. So now I have cancelled three times and still the package is continuing. I finally rang the company again the next day and after the gentleman checking my information and their records he told me not to worry he would fix it. I was so relieved but you guessed this wasn't the case - I then received emails that suggested that I had continued the package and also I had received a new home phone no. (which I never wanted - I was so direct with them in regards porting my old number from my other provider - as this was easily able to be done - I actually had confirmed this with my previous provider) so I again then got back in contact with the company and the gentleman went and did his research and came back to me to let me know that it was being fully investigated and someone would contact me but I then received a message that a package was arriving the same day and I would have to acknowledge this - The courier arrived with the package and I denied it and asked it to be sent back to the sender and he left. But it got even ridiculous - I received an email from Australia Post that the package was at their post office and that I had so many days to pick it up (I am exhausted and frustrated and now I am furious) I contacted the post office and explained the situation and the lady on the other line told me that it was a mistake on their part and that they had been informed to return it to the sender - Hallelujah. I am now laughing because this whole experience is ridiculous and absurd. I am now awaiting for Origin to confirm that this whole package has been cancelled. I personally would never have anything to do with this company again. But do you believe my electricity and gas accounts are with them and I have been very satisfied with this.

Quick and easy

The operator that answered made setting up my wi=fi simple...just like me 😆

My query was attending to in a reasonable time & saved me form a scam

The issue has been solved. Origin retuend my questions promply and solved the issue patient.

Easy to deal with. Great customer service and communication.

Couldn't be happier with the service I received, the person who I dealt with over the phone was so helpful and so quick at resolving my issue. Took a lot of stress off my shoulders I really appreciate the service I received ⭐⭐⭐⭐⭐ A big thanks to Liam at origin thank you. 😊