Origin Energy Reviews

I generally have difficulty setting up new accounts for electricity meters, often being on the phone for an hour. Today however the process was quick and smooth. Lois from Origin was polite, friendly and also knowledgeable. I hope the next time I have to set up a new account (which is quite often for work), I experience the same high standard of customer service.

Thank You, for Your Continual, Follow up, on My Questions, and Uncertainty.Has Taken a Lot of Stress off me.Thank You Again.

Finally after 2 months of back and forth with origin I got to speak to someone who actually knew what they were doing and could help solve my issues. Thank you Robert. Having said that I would never ever recommend origin or endeavour energy to anyone! By far the worst of the worst when it comes to customer service!

Communicate well.

A caring reply to my email.

Absolutely disgusting, so called 'service'. We have just moved and connected with Origin our electricity internet and gas. We have gone a 5 days without hot water, waiting for the gas bottle delivery day to come. We waited all day, no one showed, called them at 3pm,only to be told that the driver said it was unsafe to deliver. Total croc! I waited at home ALL day and nobody came to deliver, I asked to speak to their supervisor and was told I wouldn't be able to speak to anyone but them, they were the supervisor. Total croc! Again. We have 2 45kgs gas bottles already secure in place and when we were asked on the initial consultation/connecting phone call, we were told clearly, YES, WE CAN DELIVER. please DONT use Origin Energy. Thankfully ALGAS were accommodating and we have gas. Delivered without any problems. They were amazing to deal with. ALGAS people, they are amazing!!!

form submitted and accepted no issues

Prompt response. Thought this would take weeks to finalise, but sorted out very quickly.

Kaz was very friendly, helpful and knowledgeable with options available for me. Her response time was also quick and my questions were answered thoroughly.

Great customer service and beautiful staff

Easy communication and completed my request in a timely manner

Kristine has resolved the issue and fixed asap

Sammy from Origin offered great customer service as well as solutions to our queries. He was professional and communicated well.

I can not provide statements we are travelling they get delivered to home not happy with this out come after all the years of service to company

Kiel, was very good at there job..Why?, common sense prevailes!..looking at my history and now. Thank you Jeff

Corresponding with Marlon by email was a positive and delightful experience. Really polite, positive and prompt responses.

Quick response

The staff member who helped me was amazing - helped with my issue and then advised me of a better plan to be on - was a very good customer experience - and made me happy I was with origin.