Alejandra was very helpful and pleasant…
Alejandra was very helpful and pleasant and made it an easy process.

10 months ago
Ricky was very helpful and clear in his explanations for me.
10 months ago
I hate companies that reward loyalty by quietly increases prices at the end of a contract
10 months ago
The lass I was dealing with very helpful,explaining how the new plan works,very polite and supportive.
Alejandra was very helpful and pleasant and made it an easy process.
Bobi did well explaining the set up
I generally have difficulty setting up new accounts for electricity meters, often being on the phone for an hour. Today however the process was quick and smooth. Lois from Origin was polite, friendly and also knowledgeable. I hope the next time I have to set up a new account (which is quite often for work), I experience the same high standard of customer service.
Thank You, for Your Continual, Follow up, on My Questions, and Uncertainty.Has Taken a Lot of Stress off me.Thank You Again.
Finally after 2 months of back and forth with origin I got to speak to someone who actually knew what they were doing and could help solve my issues. Thank you Robert. Having said that I would never ever recommend origin or endeavour energy to anyone! By far the worst of the worst when it comes to customer service!
Communicate well.
A caring reply to my email.
Absolutely disgusting, so called 'service'. We have just moved and connected with Origin our electricity internet and gas. We have gone a 5 days without hot water, waiting for the gas bottle delivery day to come. We waited all day, no one showed, called them at 3pm,only to be told that the driver said it was unsafe to deliver. Total croc! I waited at home ALL day and nobody came to deliver, I asked to speak to their supervisor and was told I wouldn't be able to speak to anyone but them, they were the supervisor. Total croc! Again. We have 2 45kgs gas bottles already secure in place and when we were asked on the initial consultation/connecting phone call, we were told clearly, YES, WE CAN DELIVER. please DONT use Origin Energy. Thankfully ALGAS were accommodating and we have gas. Delivered without any problems. They were amazing to deal with. ALGAS people, they are amazing!!!
form submitted and accepted no issues
Prompt response. Thought this would take weeks to finalise, but sorted out very quickly.
Kaz was very friendly, helpful and knowledgeable with options available for me. Her response time was also quick and my questions were answered thoroughly.
Great customer service and beautiful staff
Easy communication and completed my request in a timely manner
Kristine has resolved the issue and fixed asap
Sammy from Origin offered great customer service as well as solutions to our queries. He was professional and communicated well.
I can not provide statements we are travelling they get delivered to home not happy with this out come after all the years of service to company
Kiel, was very good at there job..Why?, common sense prevailes!..looking at my history and now. Thank you Jeff
Corresponding with Marlon by email was a positive and delightful experience. Really polite, positive and prompt responses.
Quick response
The staff member who helped me was amazing - helped with my issue and then advised me of a better plan to be on - was a very good customer experience - and made me happy I was with origin.
Based on analysis of 63 reviews rated 1-2 stars for Origin Energy
“When the company tells you that they will put you on the best available plan because I’m on a disability pension and...”
“Last time I spoke with Origin I was advised to get some vouchers to bring the cost of my account down before making a...”
“Last time I spoke with Origin I was advised to get some vouchers to bring the cost of my account down before making a...”
“Misleading Billing Estimates and False Claims Be Cautious”
“Misleading Billing Estimates and False Claims Be Cautious”
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Origin Energy is a prominent electricity and gas provider in Australia, recognized for its comprehensive range of energy solutions. The company serves residential, business, and enterprise customers, offering various electricity and gas plans tailored to meet diverse energy needs. In addition to traditional energy services, Origin Energy provides NBN internet plans, LPG bottled gas, and innovative solar solutions, including solar batteries and panels. With a commitment to customer support, Origin Energy also offers 24-hour assistance and a virtual power plant initiative, allowing customers to connect their solar batteries for a more intelligent energy grid. The company's services are designed to cater to individuals and businesses looking for reliable energy solutions, enhancing their overall energy management experience.
Origin Energy receives predominantly positive feedback, with many customers praising the helpfulness and efficiency of the staff. Reviewers frequently highlight the quick response times and clear explanations provided by representatives, making processes like plan renewals and refunds straightforward. For instance, customers commend specific employees for their politeness and support, noting that interactions are often pleasant and informative. However, some negative experiences emerge, particularly regarding loyalty issues and inconsistent service quality. A few consumers express frustration over price increases after contract renewals and mention receiving incorrect information in certain instances. Overall, while there are areas for improvement, the majority of customers appreciate the service and support from Origin Energy.
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