Origin Energy Reviews

I had a good chat with Daniel on regard my electricity bill.

Quick response and great service

we made contact and resolved an issue

I’d like to express my immense gratitude to Lakhwant S for all his help in sorting out my problem. He was patient, attentive and very helpful. Thank you for approaching my request with seriousness and competence - it’s made all the difference.

This was a few days ago and I just asked a simple question but Abby was really kind to me in her response! It was exceptional customer service because she actually treated me like a person, which I value. She also let me know about ways I could save my money with Origin. Overall a wonderful experience and I’m glad Origin is hiring wonderful people!

We were misinformed regarding the solar feed in Tariff. The Origin consultant told us the Government sets the rate but in actual fact it is the energy suppliers that set the rates in order to offer the most competitive package. The competition rate is higher than that offered by Origin. Also after agreeing to continue with Origin the consultant then tried to get us to switch our internet supplier and indicated there would be no penalty from our existing supplier, another misinformation. We feel the process to get the best deal is unnecessary, we have been loyal customers for a very long time and would expect the best deal should automatically be offered without needing to go through the trouble of negotiating with the Retention team. Now we are back with Origin if there are any exit fees applied by the alternative supplier we will be asking Origin to compensate us.

Good to finally get a company that shows a bit of empathy and some much needed time to get back on-top of bills

Ludwig was very very helpful.

Origin customer service by the name Casey,she sounded so cute on the phone and helped me so much with my bill, she went beyond to bring my bill back on track. Thank you casey so much for your help. Thank you Origin energy for being very helpful and supportive during my hardships.

The man who helped was very patient & clear with instructions, his fantastic at his job. The service to be able to film live & show the issue helped a lot aswell. Thanks guys, Zack

Rod helped me switch to a cheaper plan

The customer help line person was able to explain my energy plan and advise me on my options going forward. Help line person was pleasant and helpful, addressing my concerns satisfactorily.

Helpful having someone who understands and I can understand them clearly. Really quick in explaining what needed to be explained. The most helpful experienced I have ever had with origin.

The lady was very well spoken and she provided good help and mostly she was very patient with me Thank you

The Origin operator who took my call to set up was excellent. He was extremely helpful, knowledgeable and empathetic.

PROFESSIONAL, FRIENDLY SERVICE

I recently spoke with Xander at Origin Energy who provided outstanding service. He took the time to listen carefully to my enquiry, asked questions to fully understand the issue and demonstrated genuine patience and professionalism throughout. Xander showed a willingness to go the extra mile—he not only investigated the matter thoroughly but also took the initiative in another matter to submit a request to have the account linked to an existing email address for invoice delivery. This step made things significantly more convenient for us and it is greatly appreciated.

I was helped by Dylan from Sales. He was extremely professional, helpful, friendly and super knowledgeable! My gas provider messed up and did not set up my gas which resulted in my gas being turned off. When I came back from holiday I had no gas at all. Dylan assisted in setting me up with gas the same day as well as helped me not get over charged for the gas bill and setup. I have even set up my electricity with Origin Energy now. He explained everything in the clearest way. I highly recommend Dylan as a very efficient employee!