Origin Energy Reviews

staff were very helpful and very friendly and actually incredibly prompt in resolving my concern - just felt some of the hoops i needed to jump through / processes i needed to do

Very pleasant lady to deal with, she took the time and patience to find the problem.

Lakwhan was very helpful he did a good job thank you very much for your help in installing my modem

Another corporate giant outsourcing telephone call's whose operators have difficulities when call's drop in and out which makes it hard to have a reasonable conversation and getting assistance with accounts.

Thank You So Much Claudia. I was helped today by Claudia who was extremely helpful. She was also friendly, knowledgeable, very patient, talked me through my options, gave me some good advice and explained everything in the clearest way. I highly recommend Claudia as a very efficient employee.

Great and quick service… thanks.. made my day

I was paying up an electricity account balance and they reply super quick and was really helpful.

I had communication with the same person from start to finish of my query. Nicole was friendly, knowledgeable and professional. They gave me sound advice and always replied promptly. Cannot thank them enough for their time and responsiveness!

I have two properties. Both have Origin NBN. However, when I log onto my Origin account, I can only see one of the properties. The other property is missing from the Origin online customer system. I was told that this was a problem with the Origin system and to get around the problem I needed to create a new email address because the Origin system can only deal with one email address per property Surely after two years of complaining about not being able to see the second property there should be a fix to the Origin system As a customer I feel that I am not valued and to suggest such a silly solution for me to get around Origin's lack of ability to change their system is unacceptable Also there are numerous system issues too many to explain here but one is that the number shown at the top of my visible NBN account is, I think, my account number but there is no label next to it to show this

Shaun was incredible. He was great to talk to and very helpful. Shaun merged my Gas and Electricity accounts and transferred a credit within a few minutes. Great experience. Timothy

Kiel was great to deal with. He was helpful and obliging. Thank you, Kiel!

Achieved a plan that will be better than the previous offer.

The team at Origin are always helpful and on the ball! Team member Glen, was friendly, helpful and professional.

Becouse help me to solve my quiries. and spend time to talk to me, and understand my Quiries. Thank you

Possibly the worst from a service provider. They needed to take a gas meter reading yet my first knowledge of this was an email saying they were charging me a fee for the gas meter reader who we weren’t home for yet they never eltold us when they were coming. This happened 2 more times then we booked in availability for full days to be at home and the gas meter turned up 3 weeks after the two booking times luckily when I was at home. Otherwise we have Gas, Electricity and NBN internet through Origin and all services work great, just a really unprofessional to send multiple emails charging a rebooking fee when we were never told

Easy to complete

Everyone l have connected with have been very friendly, very helpful and very efficient.

Ken ,Was a great help and his responses were very fast,helped me immensely.

Ricardo was very engaging and reassuring, and I felt confident about the opportunity they are rectifying; their service was excellent.