Origin Energy Reviews

Holly was amazing and easy to speak with. Holly explained all the documents and options that I may find helpful Excellent 👍🏻👍🏻

Consultant was very helpful. Full of tips and even offered a better plan for our household

Quick and straightforward. Very understanding with my situation and offered other alternatives to help me out. I’m extremely grateful to the Origin Energy team.

Robert was very helpful in getting my payment through as it didn't work online. I had my payment paid in no time

Service officer was very understanding and empathetic, was knowledgeable about the products and processes, and gave concise information while still servicing me as a customer

Why wont you correct the supply address to 52-54 Howlett Road as number 56 is Redland City Council property?

Very helpful and understanding he had no problem getting a new payment plan in place nice person to talk to

Lakhwant S from your team was able to not only save me from cancelling my internet, but talked me through setting up my internet and organised for immediate connection to meet oppressing need that I had from my end

Request an extension and it actually brought forward the initial due date. Stupid.

the customer is kept in the dark - information is with-held - my meters have not been read in over a year - they were not read in March 2025 - notes have been left to say no reading because of dog - there is no dog and that advice has been shared with Origin on several occasions, but to no effect which indicates that the customer is of little importance - now, it seems that Origin can make changes to a closed account without providing evidence to the customer

Our request was handled promptly and successfully and we were very pleased.

Kaz from customer advisor was great! she fixed my Direct Debit issue & refunded my overdrawn account. Thank You Kaz

Juris solved my issues very quickly and it was a pleasant experience all round. Thank you very much!

Both Patrick and Kosta were very helpful and thorough in their explanations. They answered all our many questions comprehensively which is great for we seniors who have just installed Solar and have had no experience with solar before.

Very helpful and courteous. Took the time to hear our problem and spent time considering the matter. Came up with good suggestions. We had considered using another provider but will now use Origin.

Great job staff and bills are good

The person who did thus was good he did well getting my original account back .the person who transferred it didn't e plane .uch and a as confusing mite need to take a bit more English classes to understand people like him or her a bit more .when connecting my power account back it was good and I could understand him but some wards I couldn't but other than that was good thank u well done a d it didn't take to long to reconnect it .I dont know the names of them to hard to pernicious. The first person not sure on the date .the 2nd person date was either 13th 14th

Everything was great, the only thing I was disappointed in is that we were not notified that the electricity was on. We eventually worked out to check the mains switch and turned it to on. Just some advice to let us know that’s what we need to do would have been helpful.