Origin Energy Reviews

Quick response. Thank you.

Excellent, prompt service.

The Origin service agent provided excellent service and was able to provide a quick response to all my questions.

Caleb was Amazing to deal with! Thank you, Caleb, for making this a smooth and easy phone call today. Caleb is a credit to Origin Energy; he provided outstanding customer service. I had multiple issues needing to be addressed and Caleb handled it with ease and professionalism. I am so grateful that he was able to do so and resolved my many queries within half hour. It was the best phone call I have ever had with anyone at Origin Energy. The call left me feeling uplifted and very happy, it is the first time I have ever got off an Origin phone call and not been stressed. I was also very pleased that I did not have to wait long until Caleb answered my call. Thank you again Caleb you are a superstar!

Shaun was very nice gentleman; he explains things clearly and was able to put my pension number on my gas and electric accounts and fix up new plans for both at the same time. He made things so much easier for me answered all queries I had.

Holly replied to me so fast and immediately look ownership of the issue (which was my fault)

Mark was great - could not have asked for or expected better. Many thanks,

Julian was extremely helpful and hopefully steered us in a positive direction.

We had a fantastic experience with Doug he answered all of our questions Fantastic

It has been a seamless experience being wooed back from changing to another provider. The Origin person, Dean I think it was, was very knowledgeable & calm & explained the product differences & how much better their product was which made our decision easy in the end.

Very pleasant and very helpful with all good advice Thank you Lovely

My Plan expired and I was automatically placed on their new plan. How come AGL is able to offer much lower c/KW (Peak $0.485c, Shoulder $0.2915c, off peak $0.33781c) with a FIT of 10c/kw for the first 10KW yet Origin has higher c/KW usage and much lower FIT? I have been a customer for many many years and feel un-rewarded for loyalty to Origin. I love the Origin App, but with cost of living, its time to consider cheapest option. Comparing AGL plan to Origin plan, AGL is almost $400/yr cheaper. Origin, can you match AGL Solar Savers plan?

Abby responded quickly and very supportively--even though I was the one who slipped up in forwarding a message to Origin when I meant to send it elsewhere. Top marks to her for her gracious message.

Did not wait long for a customer service rep and they were thorough in assisting me to connect my modem.

Thankyou Nour,I am so grateful that I was able to speak with you,I gave 5 stars but you deserve 10 stars,you made me realise,All the benefits I am able to get help with,through being on the hardship and being a Pensioner,I hope your leaders recognise the ability you have and put you on their team,Thankyou again Kind regards Helena Matthews

From the moment that my call was answered by Noah we felt understood, we were also respected and shown great compassion regarding to our circumstances. Noah also in a very polite manner advised us as to what the best solutions were that would then place us in a better position than what we were in before we rang. This young man is indeed a credit not only to Origin but also to his parents and we were very grateful to have spoken to Noah, thank you so much.

Great customer service. Quick and straight to the point

I found that by talking to a consultant I was able to get a better arrangement.

Service was prompt and fully acknowledged my response. The initial issue was resolved in a timely manner.