Great customer service really…
Great customer service really appreciate the help i received from Kaz with my bill.

10 months ago
Ricky was very helpful and clear in his explanations for me.
10 months ago
I hate companies that reward loyalty by quietly increases prices at the end of a contract
10 months ago
The lass I was dealing with very helpful,explaining how the new plan works,very polite and supportive.
Great customer service really appreciate the help i received from Kaz with my bill.
Cristina was as good as one can hope for. Friendly, polite and to the point. Sending good energy from my end too😅.
Great service
I was taking over a new lease and all I had to do was tick a box and I started to receive updates and the required correspondence. power was on the day I moved in as requested. seamless and no issues at all. No reason to rate it as anything less than 5 stars.
Naz was clear and concise with the information given and she even got further help from another specialist who I guess new a little more about how changing from my old carrier to Origin worked with regards to my rights and obligations. She also sent a personalised email for me to contact her directly, which she not only followed up, but responded to within minutes. Most appreciated.
Sarah is amazing so helpful and professional
Perfect customer service and helpful service fast problem solving ability. Thanks to Origin team.
We were able to address our Origin Scam email. Amar had patience explaining with our inquiry. Amar was polite and respectful was willing to help us. Final outcome was satisfactory. Thanks for your service Amar.
His quick, efficient, thorough, effective service was absolutely beautiful. He helped me immensely, I wish all customer service operators conducted themselves in his manner. He is an asset to the Origin team!!! Bless you Nour 🙏
Abby was really helpful and patient with me while I tried to explain what I needed to change. She was really friendly and stuck with me until we got it sorted.
Very helpfull changing supplier
timely reply even after working hours
I am very happy with the end result with my plan. The only disappointment I felt was that the plan initially offered to me for the next year was supposed to be the best plan for me from Origin. I researched and compared the market with the plan offered to me. I found that Alinta Energy was a much more attractive plan offered to me. The point being, is that I have been a faithfull Origin customer for many years and was disappointed that the plan offered, wasn't the best for me. I negotiated with Origin a further two times before achieving a more favourable and cost effective plan. It took me several hours contacting, conversing and calculating the cost of the plan for me. However, I am happy with the current negotiated and only wish that Origin value and reward their long standing customers. Kind Regards Sheldon
Your rep Preeti was most helpful and went out of her way to guide me.
Excellent customer service great clear and explained information easy to understand policies would recommend to anyone who asks
Care by Staff
Ricardo handled our help line request with efficiency and politeness. Very quick to fix an error.
Nour was able to efficiently and extremely promptly better our gas and electricity plan for the next 12 months. Thank you!
Alll good well dine
It was a good operator Who looked after me nothing was to hard for her the matter was resolved within an hour
Based on analysis of 63 reviews rated 1-2 stars for Origin Energy
“When the company tells you that they will put you on the best available plan because I’m on a disability pension and...”
“Last time I spoke with Origin I was advised to get some vouchers to bring the cost of my account down before making a...”
“Last time I spoke with Origin I was advised to get some vouchers to bring the cost of my account down before making a...”
“Misleading Billing Estimates and False Claims Be Cautious”
“Misleading Billing Estimates and False Claims Be Cautious”
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Origin Energy is a prominent electricity and gas provider in Australia, recognized for its comprehensive range of energy solutions. The company serves residential, business, and enterprise customers, offering various electricity and gas plans tailored to meet diverse energy needs. In addition to traditional energy services, Origin Energy provides NBN internet plans, LPG bottled gas, and innovative solar solutions, including solar batteries and panels. With a commitment to customer support, Origin Energy also offers 24-hour assistance and a virtual power plant initiative, allowing customers to connect their solar batteries for a more intelligent energy grid. The company's services are designed to cater to individuals and businesses looking for reliable energy solutions, enhancing their overall energy management experience.
Origin Energy receives predominantly positive feedback, with many customers praising the helpfulness and efficiency of the staff. Reviewers frequently highlight the quick response times and clear explanations provided by representatives, making processes like plan renewals and refunds straightforward. For instance, customers commend specific employees for their politeness and support, noting that interactions are often pleasant and informative. However, some negative experiences emerge, particularly regarding loyalty issues and inconsistent service quality. A few consumers express frustration over price increases after contract renewals and mention receiving incorrect information in certain instances. Overall, while there are areas for improvement, the majority of customers appreciate the service and support from Origin Energy.
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