Origin Energy Reviews

Great service

I was taking over a new lease and all I had to do was tick a box and I started to receive updates and the required correspondence. power was on the day I moved in as requested. seamless and no issues at all. No reason to rate it as anything less than 5 stars.

Naz was clear and concise with the information given and she even got further help from another specialist who I guess new a little more about how changing from my old carrier to Origin worked with regards to my rights and obligations. She also sent a personalised email for me to contact her directly, which she not only followed up, but responded to within minutes. Most appreciated.

Sarah is amazing so helpful and professional

Perfect customer service and helpful service fast problem solving ability. Thanks to Origin team.

We were able to address our Origin Scam email. Amar had patience explaining with our inquiry. Amar was polite and respectful was willing to help us. Final outcome was satisfactory. Thanks for your service Amar.

His quick, efficient, thorough, effective service was absolutely beautiful. He helped me immensely, I wish all customer service operators conducted themselves in his manner. He is an asset to the Origin team!!! Bless you Nour 🙏

Abby was really helpful and patient with me while I tried to explain what I needed to change. She was really friendly and stuck with me until we got it sorted.

Very helpfull changing supplier

timely reply even after working hours

I am very happy with the end result with my plan. The only disappointment I felt was that the plan initially offered to me for the next year was supposed to be the best plan for me from Origin. I researched and compared the market with the plan offered to me. I found that Alinta Energy was a much more attractive plan offered to me. The point being, is that I have been a faithfull Origin customer for many years and was disappointed that the plan offered, wasn't the best for me. I negotiated with Origin a further two times before achieving a more favourable and cost effective plan. It took me several hours contacting, conversing and calculating the cost of the plan for me. However, I am happy with the current negotiated and only wish that Origin value and reward their long standing customers. Kind Regards Sheldon

Your rep Preeti was most helpful and went out of her way to guide me.

Excellent customer service great clear and explained information easy to understand policies would recommend to anyone who asks

Care by Staff

Ricardo handled our help line request with efficiency and politeness. Very quick to fix an error.

Nour was able to efficiently and extremely promptly better our gas and electricity plan for the next 12 months. Thank you!

Alll good well dine

It was a good operator Who looked after me nothing was to hard for her the matter was resolved within an hour