8 months ago
Bought herringbone carpet. Couldn’t get the same colour anywhere else. Any similar colours elsewhere were much dearer
8 months ago
Good quality carpet and underlay, great customer service agents. The only reason it’s not a 5 star review is because on delivery a roll of underlay was left on the truck, soon rectified by the excelle... See more
8 months ago
Delivery was very quick, quality of the flooring was A1, went down like a dream, can’t fault Customer Service One very satisfied customer
8 months ago
Great website with a very wide choice of flooring. Easily navigated. Samples sent quickly which made it easy to finalise my choice. Prices were much lower than local carpet stores. Delivery was quick... See more
Amazing quality of carpet and underlay. Would highly recommend and the price is so cheap. Will always order from them,
Great company, great prices !
Ordered expressed delivery last week. Timeslot was today in the morning. Checked my emails to have them say it won't be delivered as they haven't loaded it on the van? Now have to wait another 3 days. I have had builders who was suppose to come fit it today and now I need to pay them for the inconvenience. I was refunded for the express delivery charge but no goodwill gesture or any accountability was offered. Very disappointing. I don't understand if it's delayed today why can't it come tomorrow. Won't use this company again.
Great price great service
Carpet was delivered well protected in Polythene cover. Everything was all delivered together on time and with very good tracking and notification of delivery. A good experience.
Good price, good quality
Excellent Customer Service. Lovely quality flooring. Definitely recommend
Great price, great quality product, fast delivery. Kept up to date prior and up to delivery.
The carpet missed the delivery van but I was updated and it was delivered the following day
Great quality carpet and underlay .when I placed my order in December I chose the express delivery option 2-3 days as I had a carpet fitter who could only fit that week due to coming up for Xmas. I then received a delivery date for 2-3 days time and wasn’t sure this would get here in time for the carpet fitter, he told me he has used them many times and no hold up issues if they have item in stock. delivery arrived on time and the driver put the delivery in the garage for us. Can’t fault this company ,I Would have no hesitation to order again from the company . My carpet has only been down for 3 months but looks like new. Kind regards James
Great service great website, always use this company as less hassle than going into the shop and love that face that you can get samples for free, have recommended to family who have recently used this company and are highly delighted
Excellent price and delivery on time
Very good price, very good carpet, very happy!
Never had a issue made multiple orders for myself and referred other customers to this company and have never let me down
Fantastic quality carpet at a great price. So good I have returned to fit out my next home with carpet.
Perfect carpet, 2nd time ordering, would recommend to anyone who is looking for a fine carpet, delivered quickly and promptly
Great customer service and prices. Have used them multiple times and have always been please with the service and quality of the carpets
So simple to order, delivered on time,great service
Excellent Vinyl at a good price and delivery was quick
Arrived when it was meant to and so close to Christmas ,carpet is good, can't really ask more than that 😀
Based on analysis of 44 reviews rated 1-2 stars for Online Carpets
“I ordered a carpet from OnlineCarpets and had it professionally fitted, only to find it was the wrong one”
“I spoke to customer service and the manager insisted I was responsible for packaging, even though this was clearly a...”
“We didn’t accept this and so are still waiting for our refund for the carpet for their error”
“Ordered flooring for delivery”
“Still don’t understand why the replacement carpet wasn’t the same quality as the original”
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Online Carpets is a prominent UK-based online retailer specializing in a diverse range of flooring products, including carpets, vinyl flooring, laminate flooring, and artificial grass. The company caters to both residential and commercial customers seeking high-quality flooring solutions at competitive prices. With a commitment to customer satisfaction, Online Carpets offers free samples, ensuring that customers can view products in their own space before making a purchase. The platform guarantees the lowest prices on its extensive selection, which includes carpets starting from £3.75m² and vinyl flooring from £6.79m². Additionally, Online Carpets provides free delivery on orders over £249 and offers flexible payment options through services like Klarna and PayPal. With a user-friendly website and a focus on customer reviews, Online Carpets aims to be a trusted source for all flooring needs in the UK.
Online Carpets receives overwhelmingly positive feedback from customers, with many praising the excellent quality and value of their carpets. Reviewers frequently highlight the prompt and well-organized delivery service, noting that items arrive as promised and in good condition. Many customers express satisfaction with their purchases, often returning for multiple orders due to their positive experiences. The company's communication is also commended, with several people mentioning helpful staff who assist with order changes and provide guidance on product selection. However, a small number of reviews mention issues with incorrect items being delivered, though these were typically resolved quickly. Overall, Online Carpets is recognized for its great products and reliable service, leading to a highly favorable sentiment among consumers.
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