JB
1 reviews•New Reviewer
over 1 year ago
Good Service
Good service and delivery
Helpful?
TrustScore
4.6
Excellent
441
10
5
7
37
500 reviews in total
8 months ago
Bought herringbone carpet. Couldn’t get the same colour anywhere else. Any similar colours elsewhere were much dearer
8 months ago
Good quality carpet and underlay, great customer service agents. The only reason it’s not a 5 star review is because on delivery a roll of underlay was left on the truck, soon rectified by the excelle... See more
8 months ago
Delivery was very quick, quality of the flooring was A1, went down like a dream, can’t fault Customer Service One very satisfied customer
8 months ago
Great website with a very wide choice of flooring. Easily navigated. Samples sent quickly which made it easy to finalise my choice. Prices were much lower than local carpet stores. Delivery was quick... See more
Good service and delivery
Excellent company, excellent customer service, quality carpet, and a good natured and helpful delivery driver.
Great quality for what I needed it for, excellent price too. Fast delivery and was kept informed of the progress of the order throughout. An excellent company who I will definitely use again.
Clear website, samples provided (tho' small for the pattern chosen). Delivery as promised, in good condition. What's not to like?
Really positive experience from start to finish. Quality and price of the carpet is amazing. Prior to this we ordered the free samples and they arrived in a timely manner. After making a choice of carpet they already had a sale on so there was incredible prices for such high quality carpet. The carpet arrived very quickly but was definitely on the last day of estimation so bear that in mind before ordering if not next time we would definitely pay for express to get a more round about time to expect delivery. Although once carpet had been delivered we did receive formal confirmation which was also positive to see via email and even upon laying the underlay and carpet amazing quality. All in all amazing experience certainly will be purchasing from here again. Thank you for your good customer service!
Amazing quality vinyl flooring. Super feel and has insulated the heat in the bathrooms. Fairly easy to fit, just need a sharp Stanley knife and a bit of patience! Delivery was swift and the company is professional! Excellent in fact
Easy to use web pages & great selection of products . There's a good price range and a very helpful price calculator . Fast delivery I would highly recommend this company
Superb quality. Very quick delivery. Extremely happy. Have highly recommended online carpets...
Excellent service everytime I order I should be on commission 🙂
Price shipping quality excellent buy ,only thing is this is the 4th time they`ve asked for feedback about my carpet its becoming a pain
Brilliant service very good prices and fast delivery
A fantastic service from order to delivery, the product was exactly what I expected. We organised our own carpet fitter, a great quality carpet was fitted
Really great quality at really low prices. Very easy to get what you want size wise and delivery was really easy.
Great product fast delivery
Good value for money when buying flooring. Delivered on time. Easy to use site with lots to look at. I have used this company for carpet in several rooms in my new property and never had any problems.
Really great customer service sorting out an issue with grippers
Lovely carpets delivered on time
Plain sailing ⛵️ My samples were sent out promptly, which enabled me to make a choice, place my order and then onto receiving my order, in time for my fitter. Great company to deal with. Thank you.
Came quickly and the product was exactly as advertised.
Delivered just when it said it would be, friendly and very helpful, patient person who did the delivery. Colours of the vinyl we ordered true to the website, and could only afford the cheaper vinyl but still looks good. Would definitely recommend and will use again.
Based on analysis of 44 reviews rated 1-2 stars for Online Carpets
“I ordered a carpet from OnlineCarpets and had it professionally fitted, only to find it was the wrong one”
“I spoke to customer service and the manager insisted I was responsible for packaging, even though this was clearly a...”
“We didn’t accept this and so are still waiting for our refund for the carpet for their error”
“Ordered flooring for delivery”
“Still don’t understand why the replacement carpet wasn’t the same quality as the original”
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Online Carpets is a prominent UK-based online retailer specializing in a diverse range of flooring products, including carpets, vinyl flooring, laminate flooring, and artificial grass. The company caters to both residential and commercial customers seeking high-quality flooring solutions at competitive prices. With a commitment to customer satisfaction, Online Carpets offers free samples, ensuring that customers can view products in their own space before making a purchase. The platform guarantees the lowest prices on its extensive selection, which includes carpets starting from £3.75m² and vinyl flooring from £6.79m². Additionally, Online Carpets provides free delivery on orders over £249 and offers flexible payment options through services like Klarna and PayPal. With a user-friendly website and a focus on customer reviews, Online Carpets aims to be a trusted source for all flooring needs in the UK.
Online Carpets receives overwhelmingly positive feedback from customers, with many praising the excellent quality and value of their carpets. Reviewers frequently highlight the prompt and well-organized delivery service, noting that items arrive as promised and in good condition. Many customers express satisfaction with their purchases, often returning for multiple orders due to their positive experiences. The company's communication is also commended, with several people mentioning helpful staff who assist with order changes and provide guidance on product selection. However, a small number of reviews mention issues with incorrect items being delivered, though these were typically resolved quickly. Overall, Online Carpets is recognized for its great products and reliable service, leading to a highly favorable sentiment among consumers.
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