Online Pharmacy 4U Reviews

Previous review below: in response to comment. Yes I am aware I have written a review for the correct company. My reference number is: 20255 When giving out the number below to contact, I am unable to get though or leave a message as the mailbox is full.

I made an order on 3 June and its 2 weeks but I haven’t received any warning or my delivery. How long is it to expect the order to be delivered? I called 01623 572757 but impossible In the end, it was successfully delivered on 25 June

Very good service. I ordered my product in the afternoon & received it the next morning. I can definitely recommend this Pharmacy & will be using them again.

Avoid using these. Product was good but the Comms are dreadful as are the attitudes. There are better companies online 👍 *Edit* Comms still aren't great, but Phil makes up for it with his Comms and help.

Good price, delivered exactly as specified.

Delivery has been a bit slow but the medication I had ordered is in very high demand so I appreciated that. I have been dealing with Philip who is great very professional and friendly keeping me up to date with the progress of my order great guy to deal with 😊

I had placed an order but unfortunately the item I wanted was out of stock. I received a phone call from Philip who explained everything in great detail. I was given options and, was, at no point put under any pressure to agree. He talked through everything with me and the order was amended. He called back later in the day to inform me that my order was put through and would be delivered next day. Philip was very professional and extremely pleasant. It was an absolute pleasure dealing with online pharmacy 4u and indeed Philip. Thank you so much.

I placed an order (#19617) for a prescription medication on Friday and was told it would be delivered on Saturday. Four days later and the order has still not been dispatched. Online Pharmacy 4U have ignored my emails and my messages on WhatsApp. When you call their phone number all you get is hold music. Unreliable company with terrible customer service. UPDATE: In their earlier reply, Online Pharmacy 4U breached the Data Protection Act by disclosing personal medical information. Their post was subsequently deleted by the Trustpilot Content Integrity team. If you read their other replies you will see that they have breached the privacy of other customers who left negative reviews. Their current reply is an outright lie, I did not cancel my order because I was going on holiday.

Don't understand the bad reviews. I placed my order on Wednesday and it's arrived just now on Friday morning. Quick service and good price too, thank you!

Very helpful and excellent communication :)

Easy ordering and delivered a day before it was due, not exactly like I purchase over the counter in Boots but states the same medication on tube.

Despite the bad reviews, I only can give 5 starts to them. Always received my medication onetime, same as ordered, and customer service replies straight away my messages.

Have had a good experience so far with pharmacy 4u. No issues fulfilling my prescription.Not the cheapest for my meds only a few pounds more but I don't mind as long as it is a hassle free experience.

Takes far too long to get processed. Of something is out of stock options are so limited and after go without. Going from perception received to despatched takes far too long. No direct communication. I hate this service and looking for alternative

I will warm people to avoid these are they are a waste of time. I got sent a cheap eye ointment which looked nothing like the golden eye I was promised. Even had the nerve to show me a photo of golden eye and yet I got a pathetic something else. AVOID TO BUY ANYTHING FROM HERE AS OTHERS ARE DISAPPOINTED TOO ACCORDING TO THE MANY REVIEWS. RIP OFF!!

Same as everyone else, ordered optrex eye drops, got a random brand I've never heard of that you can't actually buy anywhere else. Wish I'd checked. Really unhappy, will not use again, recommend no one else does either. Replying to their reply: the order receipt i got clearly stated optrex, as did the website and my email receipt. There was no reference that the product had been substituted. Whatever they day about their get out clause, the law is clear on this. This is mis selling. I am reporting them to trading standards as a breach under the consumer goods act 2015.

I recently had the misfortune of ordering from Pharmacy4u, and I must say that it was the most horrible online pharmacy experience I have ever had. Their customer service was abysmal, and the entire process left me feeling scammed and frustrated. I had ordered Optrix Infected Eyedrops, but instead received a generic eye drop called Mollifeye drops that I couldn't even properly look up. When I called Pharmacy4u to inform them of the mix-up and request a return for the unopened items, they flat-out refused. They claimed they do not accept returns on eyedrops, even if they're unopened. To make matters worse, the customer service representative insisted it was my fault for not noticing on the website that I might receive a generic item. However, I firmly believe they should have at least asked for my consent before shipping an alternative product. Please be cautious if you're considering ordering from Pharmacy4u. They seem to be scammers who will send you a cheap generic version of the product you paid for, without any prior notification. I'm extremely disappointed and all I want now is my money back. Save yourself the trouble and steer clear of this company and believe the negative reviews.

Fast delivery, but different brand eye drops to the one I ordered and paid for. Basically the same but I paid for a well known brand, all emails and even the invoice which came with the eye drops show the brand I ordered. I have no idea of the price of the brand which I received. This is the main problem, also the fact that I was not asked if the substitute was acceptable.

Don’t order from this place if you want your items on time. I ordered crucial diabetes sensors for my child which I needed for a certain date. Pharmacy4u failed to despatch the items on time/ 24hours too late to be exact and also failed to notify me. Unfortunately I naturally didn’t receive the sensors on time/ prior to our family trip and I had a struggle to last minute find them elsewhere. Now pharmacy4u refuse refund me or let me return the items, denying their professional responsibility. Not only do they not get back to emails consistently, but also avoid the actual issue. I will go for a more trustworthy, higher rated online pharmacy next time, this has been a nightmare of bad customer service, unwillingness and poor responsiveness from beginning to end.