NCP National Car Parks Reviews

Advisor was very friendly and helped.

I booked NCP carpark for BIRMINGHAM airport and due to A GATEWAY error on the NCP website they took my money twice on two different cards.After going through customer services and providing details NCP they still have not returned our money due to their error!

Quick and helpful

I used NCP's chat assistant and after answering a few question they got me straight through to a real person. They were really gracious and helpful to me and sorted out my problem immediately. Thank you Heidi!!

I had a problem with parking payment. Surprisingly enough I was able to use a Web assistant to close out my issue. Shienna thank you for your support you were extremely helpful

To slow ie 32 minutes on phone call to change a booking.

I had a query regarding a receipt and was helped quickly and efficiently. A great service.

I received a parking notice and even though it was my error, when I explained the situation the notice was cancelled as a gesture of goodwill.

Despise the app and the dodgy way they charge. Auto pay was set up for the longest time. I was a regular user parking everyday with them. Until they decided to charge full price, then add fees ontop, stop taking auto payments and then demand £60 for everyday for 2 weeks. No signage, no warning. Just sheer dodgy practices from this company.

i read many bad reports on trip advisor re fines for not paying drop off charges we made a mistake and took the wrong lane and got charged. we appealed and sent proof of where we were booked to park and this was upheld and fine removed common sense prevailed thanks

Prompt reply to problem

Had an issue on the app online, Hazel was brilliant and sorted it out for me.

I was fortunate to have Meryl on chat, helping me with my parking query, she managed to resolve everything in minutes, so polite and helpful. A credit to the company.

Brilliant customer service. Went to the chat as I had a problem with on line payment the lady was very helpful and sorted the problem quickly.

Excellent customer service and good, clear advice given.

I have received a £100 fine for parking a couple of inches over the white line into a hatched area of completely dead space. It is not a walkway, just a space between a wall and a fence and my car. The car next to me is clearly right at the edge of the white line (as shown on NCP photos) so if I didnt slightly encroach into the hatched area I couldnt have got out of the car. I harmed nobody and paid the £25 to park there already. Then the system/process to appeal is confusing and doesnt give you a confirmation (making me fear the next thing will be them saying the fine has increased in cost and I didnt appeal), and there is no number or email to contact.

I parked in the NCP Russell road car park between 22nd - 26th May. Payment was made by a QR code through the App and there was a discount available through the Maldron hotel in Brighton, directly opposite. However the discount was condtional on staying in the car park for 24 hour periods, otherwise you would have to pay the expensive hourly charges. The location was good, being close to the hotel and the seafront. We wanted to sort out a problem with the QR code not being read which would result in higher charges. Unfortunately were kep waiting by the machine for a return call which never came. We gave up after 30mins wait without the matter being resolved. On exiting the car park 4 days later my partner accidentally left her debit card in the payment machine. We rang up the customer services who got an attendant to check all the machines. Fortunately the card was found by the attendant Richard who waited for us to return 30mins later to collect the card! Overall the our experience was mixed but the attendant Richard and the customer service rep Ben deserve 5 stars for their help and effort in resolving our issues.

Bianca was such an amazing service provider and really went above and beyond to sort out my problem. Every team needs a person like her. She made me feel at ease and walked me through every step of the process. I true gem in any industry. Thanks for being so patient Bianca and thank you Ncp for hiring her. What a delightful human being she is.

The customer service advisor was amazing and provided me with everything I needed.