NCP National Car Parks Reviews

Customer service excellent

The appeals process is so easy to complete and they responded within just a few days. The where fair and very helpful.

Easy, no fuss help when I forgot to update new car reg and paid for old car!

Rence in customer support handled my dispute very well. He was extremely helpful, and understanding of the problems I had encountered.

The chat service was very easy to navigate and Heidi was able to provide a solution to our query.

I received a fine which I didn’t agreed with. I emailed to the appeals department with my evidence and reasons for appealing. The response I received was fast, polite and efficient. They showed a lot of compassion and empathy. Thank you

Very easy parking process via the app and excellent customer services.

Allen in customer services was super helpful in resolving my issue promptly after I was confused as to how to pay pick up charge at Gatwick, thank you!

My problem was sorted very quickly

Very helpful & professional

Prompt and helpful response.

Great at helping out

Spoke to someone called Rolly on the chat function. They were quick at responding and very helpful. My issue was fixed with no stress. Thank you

I have not used an ncp park before so needed it explained to me Kath was very patient with me and I am suitably informed 👍 thank you kath

We got locked out of the car park having paid for 24hrs - and were not notified with any extra caution that the car park would close at 7pm. Customer service was HORRENDOUS, unprofessional, didnt even try to help us and placed blame on us despite her telling us that this happens to a lot of people everyday. They were also incredibly rude and patronising despite us being left stranded in the middle of the night without any help. We've now been forced to spend money on a hotel for the night without any of our belongings.

Your colleagues were able to help me solve the problem quickly

I dealt with Mabel and she was very helpful, clear and precise. I had a an issue with a late payment which was resolved swiftly and smoothly. A gesture of good will was also taken into consideration given my circumstances and that type of customer service goes along way. Felt leaving very satisfied and very grateful for people like Mabel to be dealing with us. Thanks Again.

Got a great deal of help from Shel! They helped me sort out an issue with my autopay at Gatwick drop off. My issue was sorted very easily