10 months ago
Really helpful and sorted my issue
10 months ago
I had an issue and reached out to customer service. Kayleigh dealt with my issue and listened to my problems and ensured my issue was resolved. Thank you so much Kayleigh
10 months ago
reference is 6289638 Efren was brilliant at helping me when I incorrectly entered a car park code that wasn’t clear. Great customer service and it should be recognised
I went online chat with Ncp rep the assistant I was chatting with was very helpful and completely understood the problem I was having after parking in their car park she sorted out my problem and assured me al would be OK thank you.
Great service, very patient! I was have great difficulty getting into my NCP car parking account. Rose was very patient, and was brilliant at helping get back in! Thank-you so very much.
Collin was extremely helpful and resolved the matter promptly. Thank you.
Quick response, alleviated my worries on both occasions when I made a mistake and very helpful.
John was able to answer my query very quickly and dealt with me in a very professional manner.
Heidi Was very helpful with helping me sort out my situation promptly and professionally. Also the parking was seamless. Great service!
Immediate, flawless support to resolve a problem. Very professional, excellent service. Case 6178387.
Rose assisted me today! Super helpful and quick! Top quality customer service from NPC!!
Shady shady shady. Charges double.
Ky was extremely helpful on the phone. Professional, friendly and sorted everything out for me.
I spoke with Rita today about a Parking issue I previously appealed. She was incredibly helpful and understanding, taking the time to listen to all my concerns. Rita reassured me that she would investigate any wrongdoing. Her attentive support made a significant difference in my experience!
The assistant i spoke to ,Allen, was very helpful and sorted my payment problem.
This very good
Had an issue with the wrong number plate put into the app called NCP car parking helpline and it was sorted out very quickly and efficiently extremely helpfulThank you very much.for your help.
I was fortunate to speak with Lyn today who was a very patient and polite customer response advisor. She listened to the reason for my late payment and resolved the issue without issuing a parking fine, for which I was very grateful.
Very helpful on the phone to correct a mistake on my payment (I selected wrong carpark).
Eve completed the task of providing me a receipt for an overstay. I had initially requested this on 11th May and Ralonda was unable to do this correctly. I was then passed to another worker who did nothing for over a week. I asked again and Eve managed to do it immediately and correctly so thanks Eve
Excellent Customer Service My husband parked this morning without realising payment was required on entry, as he’s used to paying on exit at other car parks. He didn’t have the app and was rushing to get to work. I quickly paid for 24 hours and contacted the help chat. Whether it was a real person or automated, the response was reassuring — they confirmed the payment was noted and a fine would not be issued. It was a huge relief, and I really appreciated how easily the issue was resolved.
Efficiently dealt with my problem.
DO NOT EVER PARK HERE! I parked here for the first time and my glass cracked their is absolutely no security! They never will review the cctv footage and they only thing they will tell you is report it to the police when it’s their car park. NOT RECOMMENDED !!! MANCHESTER GOULD STREET.
Based on analysis of 73 reviews rated 1-2 stars for NCP National Car Parks
“Hi dropping off at Birmingham Airport It used to be free to drop off and pick up Now you have to pay £6 for what”
“Used Birmingham airport valet parking in June 25 - when collected car two alloy wheels damaged, dented wheel arch, sp...”
“There is 10 mins grace period (free) before charges start, I entered my vehicle reg no in the payment station - as i...”
“I reported to NCP, still waiting for a response”
“They admitted the issue, promised refunds, and claimed it was fixed — but the problem keeps happening”
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NCP National Car Parks is a leading provider of parking solutions in the United Kingdom, offering a range of services designed to meet the needs of both individual consumers and businesses. The company operates numerous car parks across major cities, airports, and transport hubs, providing convenient parking options for drivers looking for secure and accessible locations. NCP is dedicated to enhancing the parking experience through a user-friendly online booking system, allowing customers to reserve spaces in advance. The target market for NCP includes everyday commuters, travelers, and event attendees seeking reliable parking solutions. By offering competitive pricing, flexible parking plans, and various payment options, NCP aims to accommodate the diverse needs of its clientele. With a focus on customer satisfaction and operational efficiency, NCP National Car Parks continues to be a trusted choice for parking services across the UK.
NCP National Car Parks receives high praise for its helpful customer service, with many reviewers highlighting the efficiency and attentiveness of staff members like Kayleigh and Rham in resolving issues. Customers appreciate the prompt handling of problems, with several noting that their concerns were addressed swiftly and fairly. However, there are notable complaints regarding the parking system, particularly the QR code functionality, which many find frustrating and unreliable. Additionally, some users express dissatisfaction with recent fee changes, especially at Birmingham Airport, where previously free drop-off services now incur charges. Despite these criticisms, the overall sentiment remains positive, with a strong emphasis on the quality of customer support.
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