10/10 will msc cruise again
Had an amazing time, will be going again. Staff were fantastic.

9 months ago
The overall experience from the staff, entertainment, food, drinks and excursions where excellent.
9 months ago
We had a lovely time on MSC Virtuosa, despite some negative reviews, it’s a lovely ship, clean and modern and hard working pleasant staff. It’s passenger capacity is large so yes you can expect some r... See more
9 months ago
Modern ship, amazing staff and great food and drink. Fantastic family holiday. 😀
Had an amazing time, will be going again. Staff were fantastic.
Food not hot. Bar areas without seating. Cabin cleanliness. No control over chaotic children.
great cruise
Great value, cruise ports but too many people
Accommodation: The room was serviced only once per day, which meant after showering in the evening you had no dry clean towels for the morning. While we understand the desire to reduce the waste a daily program is an absolute must and should be reinstated along with the evening room turn down service. Restaurant: This is the only reason we cruise but after experiencing the poor standards, marked and scratched diner plates it is clear MSC are cutting corners. Never have we been on a cruise where you are expected to use your dinner knife for your roll and main meal as well. Asking for a pot of tea seemed to verify so much ranging from incorrectly fitting lid to milk served in glass and expected to use a spoon to add the milk to your drink. The food was often cold, the veg was grey and tasteless due being constantly steamed which surprisingly did nothing to keep it warm. The presentation was often comparable to a school meal, potato and rice being served in rounded domes. Bars: We found ourselves searching the ship for our choice of drink as there is no consistency, some bars would serve certain brands while others, we also noted from reviews of this ship that another cost cutting exercise had taken place in the removal of higher price brands and cocktails very annoying when we had paid for the premium drinks package. Pool Area: The glasses in the pool bars are disgusting and need to be replaced, when ordering from here not only did you choose your drink you first needed to choose a glass that was not marked or damaged. Seating & Sunbeds: We spent considerable time trying to find seating and sunbeds which all wasted our time during our holiday. It is blatantly clear MSC have far too few of both making it impossible to relax or enjoy any entertainment in these areas. While it is not acceptable to reserve sunbeds, we thought we would be allowed 10 minutes to collect a coffee before being deemed as hogging sunbeds before our towels were removed by the pool attendant, apparently not. Most if not all where raised while onboard and nothing changed.
Very poor quality food that was often cold or luke warm. A number of guests were removed from the ship for various reasons. Kids running rioy with staff and parents not doing anything about it The ship was overcrouded despite being at leasr 600 below full.
The disability aspect of the cruise was terrible as cabins were very small for disabled passengers and the staff lacked sufficient support for disabled passengers and compassion. The food was awful especially the buffet shoutout to Marlon our waiter very nice gentleman. They need to improve on disability and rethink their smoking policy as it restricts areas for people with breathing difficulties
Enjoyed overall, but some excursions poor
Great ship, lovely facilities onboard, and an amazing team of staff.
Having cruised with MSC two years ago I was looking forward to another wonderful cruise from past experience however due to many cut back in service and on board the ship, like no breakfast on sea days only brunch, and the frustrating lifts system waiting ages for one dedicated lift out of six available not being able to order spirit drinks with your evening meal even though we have the highest drinks package, and the orange juice for breakfast was a watered down orange squash absolutely horrible and so cheep, made this cruise very disappointing
Had a lovely time. Great ship and lovely staff. It doesn’t get a 5 star just because the chaos in the buffet is not really conducive to a relaxed meal! 😬
Great cruise great atmosphere
MSC Virtuosa great party ship great staff and excellent entertainment very clean and loads to do
All mentioned in this review
Lovely ship , just seating and sunbeds not enough when at sea and at night definitely needs to sort this issue as makes it very stressful when you can’t sit anywhere !!! Otherwise lovely ship
Fantastic 2 weeks on the MSC Virtuosa Will be back!
Very crowded as start of holidays and not enough seating areas/quiet areas Ship was really nice
We thoroughly enjoyed our 2 week cruise and genuinely sad to leave. We loved the beautiful ship many things to do, buffet and great drink selection.
Amazing experience with MSC and the Yacht club The service and friendly staff make travelling with MSC a wonderful experience
Really excellent experience from beginning to end. Staff were friendly and helpful. Food was amazing with lots of options.
Based on analysis of 86 reviews rated 1-2 stars for MSC Cruises UK & Ireland
“We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC”
“If you escalate this with customer service no names K”
“The ship was very overcrowded, there wasn't enough seating, you couldn't get into half the bars, sunbeds and tables in”
“Would never take another cruise with MSC even if you paid us, horrendous experience with awful food”
“Speciality restaurants poor Not enough seating in bar areas in the evenings Food quality poor”
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MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
MSC Cruises UK & Ireland receives a generally positive reception from customers, with many praising the exceptional staff and the overall cruise experience. Reviewers frequently highlight the great value, beautiful ships, and quality customer service, noting that the staff is both helpful and fun. The MSC Virtuosa, in particular, is described as clean and modern, contributing to a lovely vacation atmosphere. However, there are notable criticisms regarding food quality, with several customers expressing dissatisfaction over dietary accommodations and some even reporting food poisoning. Additionally, a few first-time cruisers mention a lack of staff assistance in navigating the ship. Despite these concerns, the majority of feedback reflects a strong appreciation for the cruise experience. Overall, MSC Cruises is viewed positively by most customers.
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