Great Ship but disappointing Food in…
Great Ship but disappointing Food in Main Restaurant!

9 months ago
The overall experience from the staff, entertainment, food, drinks and excursions where excellent.
9 months ago
We had a lovely time on MSC Virtuosa, despite some negative reviews, it’s a lovely ship, clean and modern and hard working pleasant staff. It’s passenger capacity is large so yes you can expect some r... See more
9 months ago
Modern ship, amazing staff and great food and drink. Fantastic family holiday. 😀
Great Ship but disappointing Food in Main Restaurant!
The entertainment team and the fun experience provided plus the quality of the shows - in particular Starwalker, which was truly an amazing show.
Staff were very friendly. Only thing drinks package. We were a party of 4.. We had the premium package and got told one night we had used all our package for the day. We didn't.
Once you get over the size of the ship and volume of passengers it is very easy to find your way around to quieter corners. The lifts are amazing and certainly help to avoid overcrowding. The Virtuosa is immaculate and staff are very friendly and approachable. The entertainment was first class and varied from West End singers to Argentinian circus type performers who would pop up unexpectedly around the ship in addition to their scheduled shows. We ate entirely in the ships main restaurants and buffet and the food was extremely good and plentiful. We are seasoned cruisers and have cruised with MSC before but this was definitely the best yet !! Excellent value for money and a varied itinerary- win, win 🤣
Good ports of call good balcony cabin.Decent food Good value for money paid. However we had only sailed in winter with MSC so no children…these are big noisy cruise ships during school holidays…beware! All shows too loud but plenty of choice if you wanted…but always use the MSC app. Staff really smiley and friendly .We kept hands sanitized and no health issues. This is not high class cruising…more Butlins at sea.
Just fantastic
Value for money for basic package and discounted drinks packages. Excursions too pricy, not good value. Not enough knowledge on excursions, no maps for those going ashore. Main dining room was brilliant Staff overall were amazing
The cruise ship was amazing with lots to do but we felt the virtuosa was a little too busy most of the time with over 6000 guests on board. I would consider the amount of passengers for future bookings. Overall the holiday was excellent with gorgeous port visits. Prices for excursions were tremendously overpriced including a shuttle service to and from the port at £10-14 euro pp which for a family of four soon added up. The entertainment was just okay. Nothing special although the staff never stopped trying to please and it is down to different tastes I guess. The food was plentiful with a varied choice for everyone and always fresh but restaurants and especially the buffet being very overcrowded at times. There was food available somewhere almost all of the time. The staff throughout the ship were fantastic, very friendly and very hardworking we could not fault them. The Aurea spa treatments again were overpriced but with deals especially on port days that made it more affordable. I had several treatments all of a a very high standard. I had a therapist Miranda / Monico (not completely sure of name sorry) anyway she was brilliant the best treatment I have ever had anywhere in the world. The whole ship was immaculate and always being cleaned around you. The cabin was cleaned daily with fresh towels. The choice of shops was good for a cruise line. The ship photos were £31+ per photo so probably best just sticking with your own decent camera. Overall it was a lovely two weeks spent cruising around Spain.
Our second trip on the MSC - fabulous itinerary, lovely beach days, cities to explore. Fantastic food and drinks. The kids club was brilliant for the children as was the slides and pools. We have had the most memorable two week trip as a family! We can't wait for our next one. Thank you to all the staff who work tirelessly to keep everyone happy and for the entertaining shows for the whole family in the evening. We couldn't recommend it more highly!
We had a great time.
Yacht Club exceptional
Price is the best thing going for MSC. Not impressed with anything other than the buffet and kids club. Dirty rooms, both stateroom and communal areas. Pools too busy, can't get sun beds.
Staff where amazing Cleanliness and ship amazing Unfortunately the buffet food let our experience down
My husband and I had the most outstanding experience. We both love cruises n this was the best. The staff are excellent. Our butler Subash and Levito looked after us so well. All the staff were exceptional and so friendly. All the meals were out of the world and we were utterly spoiled. All the waiters knew all about the food and they gave you good advice depending on your taste. It was all do personal and well done to all of them. All the waiters and indeed all the staff were exceptional n they were all do happy and kind and enjoyed what they were doing. We remember Joseph and nicodemus. The rooms or cabins were lovely n very well kept for us. The general ambience n decor were excellent. We enjoyed a variety of experiences like spa, games, excursions n celebrating my birthday. It was a durprise and a big thank to the amazing Renu Raza in chefs garden and the entire team inchefs garden restuarant. All the staff were connected to the food. I was in yatch club but there was a very happy vibe from everyone no matter which club or group there were in. Everyone was so happy. The gala nights were amazing. Theatre shows were phenomenal especially Amelia which I watched twice. I can go on and on and on. MSC is a must I cannot fault them. They over delivered!!.
I thought the ship was a beautiful ship I found the staff were extremely friendly and gave great service There was an excellent variety of bars and eating places. The the price was very reasonable There were just too many people on it for my liking . It was very noisy and chaotic at times. Not at all relaxing.
Great itinerary with lots of variation in locations. Ship staff were excellent and all round a great way to see and find out more about Scandinavia and Germany
Staff are very friendly and attentive. Everything is well maintained. Good itineraries
Great experience.
This is a beautiful ship and the service is second to none
Very affordable last minute deal Staff very friendly Great atmosphere at street entertainment Lovely ship Delicious food and drinks
Based on analysis of 86 reviews rated 1-2 stars for MSC Cruises UK & Ireland
“We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC”
“If you escalate this with customer service no names K”
“The ship was very overcrowded, there wasn't enough seating, you couldn't get into half the bars, sunbeds and tables in”
“Would never take another cruise with MSC even if you paid us, horrendous experience with awful food”
“Speciality restaurants poor Not enough seating in bar areas in the evenings Food quality poor”
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MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
MSC Cruises UK & Ireland receives a generally positive reception from customers, with many praising the exceptional staff and the overall cruise experience. Reviewers frequently highlight the great value, beautiful ships, and quality customer service, noting that the staff is both helpful and fun. The MSC Virtuosa, in particular, is described as clean and modern, contributing to a lovely vacation atmosphere. However, there are notable criticisms regarding food quality, with several customers expressing dissatisfaction over dietary accommodations and some even reporting food poisoning. Additionally, a few first-time cruisers mention a lack of staff assistance in navigating the ship. Despite these concerns, the majority of feedback reflects a strong appreciation for the cruise experience. Overall, MSC Cruises is viewed positively by most customers.
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