Last reviewed 8 months ago
8 months ago
Unfortunately there’s been a hic up on connecting my phone, and this hopefully will soon be resolved. I received the phone and it’s in very good condition, and a very good price
8 months ago
Very poor, disappointed. I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone). It took over 1 week to come. Shambles.
8 months ago
My request was handled in a quickest way I experted the least. I was also happy with deal and all the accessories that came with the phone
Easy process, credit checked, processed and dispatched within 24hrs, this is my second refurbished phone with mobile phones direct you can't tell they are refurbished at all and they come boxed with accessories and sealed. Great company 😁
It was an easily accessible and quick transaction from choosing the phone to the contract and completing my details.
Easy to use website with lots of options to choose from making it easy to find a suitable deal. I chose to call rather than place my order on-line and the lady that I spoke to was very helpful, very nice to deal with and could answer all of my questions. I would definitely recommend Mobile Phones Direct.
Service was good. Security checks carried out. Lengthened process to purchase and no explanation as to the reason. (Previous customer)
It's quick and easy to apply for a phone and if accepted then it arrives the next morning. Easy to set up new phone and customer service are brilliant.
ordered phone using phone in facility, good experience with company representative who was patient and knowledgeable.
Very easy and helpful communication.
Very easy to set up an account etc
A wonderful experience with the mobile phone direct team. You are very good.
Order placed bank holiday Monday and my order was accepted and dispatched the same day, very fast.
I have been using Mobile Phones Direct for my upgrades/purchasing new phones for years now and have never been disappointed. They have a good stock and deals, they process purchases and deal with queries fast and efficiently, delivery is also fast and customer service is excellent! I am very happy with them.
Fantastic service can’t believe how quick and easy the application process was. Also very straightforward application and speedy delivery 10/10 would definitely recommend this company AO all the way!!
Really I too happy and proud of your service and it’s was fast and reliable
Excellent from start to finish. Ordered new phone and received it the following day. BRILLIANT
Very easy to order my new phone. Team were very helpful and knowledgeable. Very satisfied with my deal.
Brilliant price on my new iPhone 16 and the ease of ordering and speed of delivery were exceptional. Highly recommend.
I called almost immediately to cancel my order but was refused O2 had no notification of my order and I was passed between both companies and still not been able to cancel
Very disappointed with how my issue was dealt with. I had to call every single day of the week for someone to give me an answer as to why I wasn’t able to use my SIM card and everyone kept taking me for a ride pretending they’d escalate the problem to the relevant department and reassuring me I would get a call back but no one ever did. It was very obvious that I was speaking with people who had no clue what they were talking about. So unprofessional. I’m only giving two stars because my phone was delivered in a timely manner.
Good wonderful it fantastic
They've been so helpful❤️
Based on analysis of 82 reviews rated 1-2 stars for Mobile Phones Direct Ltd
“YET I have to make sure it was done so called back in the afternoon as no notification was received or refund YET was...”
“I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone)”
“Worst people ever to deal with”
“I purchased a brand new iPhone 15”
“I found the whole experience long winded from start to finish apply and had to pay a penny to verify my identity give...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Mobile Phones Direct Ltd is a leading online retailer specializing in mobile phone deals, offering a wide range of handsets from major networks. The company provides customers with the ability to compare various mobile phone options, facilitating informed purchasing decisions. With a focus on customer satisfaction, Mobile Phones Direct aims to cater to the needs of individuals seeking affordable and accessible mobile technology. Targeting a diverse audience, Mobile Phones Direct serves over one million customers, including those looking for the latest smartphone models, contract deals, and pay-as-you-go options. The platform is designed for a seamless shopping experience, featuring user-friendly navigation and a variety of payment options. By offering free next-day delivery, the company ensures timely service, making it a convenient choice for consumers in the UK looking to upgrade or purchase mobile devices.
This profile hasn't been claimed by the business owner.
Mobile Phones Direct Ltd receives high praise for its efficient service and user-friendly ordering process, with many customers highlighting the quick delivery and great deals on phones. Reviewers frequently mention the friendly and helpful staff, making the purchasing experience smooth and straightforward. However, some customers express frustration with order issues, particularly regarding delays in phone availability and miscommunication about contract changes. Instances of poor customer service, such as being placed on hold or receiving incorrect information, also appear in critical reviews. Despite these concerns, the overall sentiment remains positive, with a significant majority of users recommending the company for its excellent pricing and fast service.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.