Mobile Phones Direct Ltd Reviews

Handset delivered faulty.customer need to send it back on his risk and pay as well .After need to wait 2 weeks for the return.very bad

Process was straightforward with communication throughout. Staff knew there stuff and were professional making the upgrade simple and hassle free.

The website is very well designed, making it easy to find what you're looking for and easy to make a purchase.

Terrible service. Placed an order with Samsung for a tariffed phone, who used Mobile phones direct. Completed a credit check that was passed, however, for an unknown reason they then cancelled the order. No explanation given other than trying to blame network provider, which after further investigation was not the case. They then blamed Samsung. I would not recommend anyone use this business for a mobile phone.

Fast and reliable

I had an excellent experience purchasing my new iPhone from Mobile Phone Direct Ltd, it was quick.

Good service

Very quick delivery and very happy with my new phone and the service I recieved

Excellent service

A good experience with the sales lady. She explained everything in simple terms a good experience all round.

Pretty straight forward process. Good communication and fast turnaround time.

Had a few problems with my online order but to my surprise the customer service staff were easy to contact and they resolved my problems quickly and efficiently. Great value and great service. Definitely recommend

Deal seemed good and phone was in stock for next day delivery. Order put on hold for days while MPD and O2 debated my number transfer. Several phone calls / e-mails to sort this out and then the phone was no longer in stock. Very frustrating. But in the end I have my new phone and on a reasonable deal.

I had to settle for a colour of phone I didn't want after I was told I'd have to wait two weeks for the one they had advertised as in stock ready for next day delivery. I was then sent an email saying my number would not be carried over and I'd have to cancel my (old) contract after calling them I found this to not be the case at all. I was just sent a generic and very misleading email. Overall poor experience with them as a company, however the customer service call centre staff were very helpful and polite in clarification.

It was easy ordering and credit check and got my delivery next day . Great experience

I have used the company in the past and had positive service from them, thank you for another great positive sale again, thank you

Very good service very happy customer

I have used this site for many years now and have always had the best deals. My first ever time using this site I went into a store and asked them to match the offer and I was told it was a scam and couldn't be done at such a low price but I tried it anyway and have NEVER been disappointed.