Very late delivery with no…
Very late delivery with no communication at all
Last reviewed 8 months ago
8 months ago
Unfortunately there’s been a hic up on connecting my phone, and this hopefully will soon be resolved. I received the phone and it’s in very good condition, and a very good price
8 months ago
Very poor, disappointed. I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone). It took over 1 week to come. Shambles.
8 months ago
My request was handled in a quickest way I experted the least. I was also happy with deal and all the accessories that came with the phone
Very late delivery with no communication at all
Excellent service 6th phone we have had through mpd
Handset delivered faulty.customer need to send it back on his risk and pay as well .After need to wait 2 weeks for the return.very bad
Process was straightforward with communication throughout. Staff knew there stuff and were professional making the upgrade simple and hassle free.
The website is very well designed, making it easy to find what you're looking for and easy to make a purchase.
Terrible service. Placed an order with Samsung for a tariffed phone, who used Mobile phones direct. Completed a credit check that was passed, however, for an unknown reason they then cancelled the order. No explanation given other than trying to blame network provider, which after further investigation was not the case. They then blamed Samsung. I would not recommend anyone use this business for a mobile phone.
Fast and reliable
I had an excellent experience purchasing my new iPhone from Mobile Phone Direct Ltd, it was quick.
Good service
Very quick delivery and very happy with my new phone and the service I recieved
Excellent service
A good experience with the sales lady. She explained everything in simple terms a good experience all round.
Pretty straight forward process. Good communication and fast turnaround time.
Had a few problems with my online order but to my surprise the customer service staff were easy to contact and they resolved my problems quickly and efficiently. Great value and great service. Definitely recommend
Deal seemed good and phone was in stock for next day delivery. Order put on hold for days while MPD and O2 debated my number transfer. Several phone calls / e-mails to sort this out and then the phone was no longer in stock. Very frustrating. But in the end I have my new phone and on a reasonable deal.
I had to settle for a colour of phone I didn't want after I was told I'd have to wait two weeks for the one they had advertised as in stock ready for next day delivery. I was then sent an email saying my number would not be carried over and I'd have to cancel my (old) contract after calling them I found this to not be the case at all. I was just sent a generic and very misleading email. Overall poor experience with them as a company, however the customer service call centre staff were very helpful and polite in clarification.
It was easy ordering and credit check and got my delivery next day . Great experience
I have used the company in the past and had positive service from them, thank you for another great positive sale again, thank you
Very good service very happy customer
I have used this site for many years now and have always had the best deals. My first ever time using this site I went into a store and asked them to match the offer and I was told it was a scam and couldn't be done at such a low price but I tried it anyway and have NEVER been disappointed.
Based on analysis of 82 reviews rated 1-2 stars for Mobile Phones Direct Ltd
“YET I have to make sure it was done so called back in the afternoon as no notification was received or refund YET was...”
“I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone)”
“Worst people ever to deal with”
“I purchased a brand new iPhone 15”
“I found the whole experience long winded from start to finish apply and had to pay a penny to verify my identity give...”
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Mobile Phones Direct Ltd is a leading online retailer specializing in mobile phone deals, offering a wide range of handsets from major networks. The company provides customers with the ability to compare various mobile phone options, facilitating informed purchasing decisions. With a focus on customer satisfaction, Mobile Phones Direct aims to cater to the needs of individuals seeking affordable and accessible mobile technology. Targeting a diverse audience, Mobile Phones Direct serves over one million customers, including those looking for the latest smartphone models, contract deals, and pay-as-you-go options. The platform is designed for a seamless shopping experience, featuring user-friendly navigation and a variety of payment options. By offering free next-day delivery, the company ensures timely service, making it a convenient choice for consumers in the UK looking to upgrade or purchase mobile devices.
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Mobile Phones Direct Ltd receives high praise for its efficient service and user-friendly ordering process, with many customers highlighting the quick delivery and great deals on phones. Reviewers frequently mention the friendly and helpful staff, making the purchasing experience smooth and straightforward. However, some customers express frustration with order issues, particularly regarding delays in phone availability and miscommunication about contract changes. Instances of poor customer service, such as being placed on hold or receiving incorrect information, also appear in critical reviews. Despite these concerns, the overall sentiment remains positive, with a significant majority of users recommending the company for its excellent pricing and fast service.
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