Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 81 - 90 of 234 reviews
NI
5 out of 5 stars

Very fast to solve my concern

Very fast to solve my concern. Thanks to Kaustubh Rithe.

Date of experience: October 21, 2024

C
5 out of 5 stars

I ran out of data ( never happened…

I ran out of data ( never happened before) and received a text from Lebara warning me that it was out of data and my plan didn’t renew until 26 th of the month. I tried to buy extra, but was unable to, so I phoned them. Yes. You can actually speak to a real live person! Yashi was very helpful and added data to my plan and I got a confirmation text while we were talking.

Date of experience: October 17, 2024

H
1 out of 5 stars

Not possible to give no stars.

Not possible to give no stars. I ordered a Sim which never arrived. so I ordered another which never arrived, when I called to ask where it was the guy gasped OH MY GOD when I gave my name and then proceeded to say someone else must be using the sim. This turned out to be false as the guy at lebara had jotted down the number incorrectly. He sent a sim, when it arrived and I put it in the phone it came up as an O2 sim. I called customer service and got a very snappy operator who more or less told me to get lost and contact the 3rd party I got the sim from. Ummm, I got it from Lebara YOU sent it to me. He told me to try in another phone and if I didn't have another phone I'd have to go to a shop to activate the sim, then hung up on me! Lucky I didn't take a contract with them

Date of experience: October 16, 2024

AB
1 out of 5 stars

THE WORST

THE WORST MOBILE DATA PROVIDER EVER I HAVE LITERALLY NOT SEEN A SINGLE DAY WITH DATA THANKS TO THIS 5H1T SERVICE AND IVE BEEN TALKING WITH CUSTOMER SERVICE EVERYDAY FOR THE PAST WEEK AND NO ONE HAS SOLVED THE PROBLEM PLEASE PLEASE PLEASE LISTEN TO ME WHEN I SAY THIS DO NOT BUY LEBARA

Date of experience: October 13, 2024

ms
5 out of 5 stars

Can't say enough good thinggs about this…

Can't say enough good things about this company.... huge value for money (having previously been with Vodafone)..... again.... been with them 2 years now.... excellent

Date of experience: October 12, 2024

ak
5 out of 5 stars

Bonjour tout mes remerciements pour le…

Bonjour tout mes remerciements pour le service client de m'avoir aidée a régler le problème de mon numéro et et mon application . surtout messieurs Youcef pour son intervention rapide et professionnels pour son remarquable travail.mes félicitations et mes salutations a toute équipe de libara sans exception

Date of experience: October 11, 2024

DW
1 out of 5 stars

Calling and hanging up

Just got a call from some wasteman on 020 7031 0791 asking me why i want to port my number and then hung up. Why call and hangup? Call again see what happens

Date of experience: October 9, 2024

J-
5 out of 5 stars

Her kun positive ting at sige on…

Her kun positive ting at sige on Lebara, 1 gang da jeg skal skulle ændre et abbonoment, gav jeg dem et kald, og det blev fixet over telefoner via en flink kundeservice medarbejder. ellers fungere det bare. har 3 abbonomenter hos dem, et til mig og 2 til mine børn. Så gik fra at betale 300+ om måneden hos 3 og Telia til kun at betale 87. og der er ikke den helt store forskel at mærke i dækningen eller hastigheden

Date of experience: October 9, 2024

W
1 out of 5 stars

The data literally disappears - VERY quickly!

The data just vanishes! I topped up less than 48 hours ago, and now the entire 2GB I purchased is gone—it just doesn’t make sense! I haven’t changed my usage habits, yet I’m somehow using way more data with them than I did with Sky over 12 years, every month. Lebara feels like a scam. They lure you in with low prices but end up making you constantly top up. Avoid.

Date of experience: October 5, 2024

MD
1 out of 5 stars

Really poor customer service

Really poor customer service! I took out a SIM only contract that involved a £40 gift card after 180 / 210 days. The promotion was advertised on Martin Lewis website and was a good deal. Did receive the gift card. However filling a lot of phone calls and no luck, I contacted OFCOM. The next day the issue was resolved. Steer clear, there are better phone companies out there who look after their customers. I've left Lebara!

Date of experience: October 2, 2024

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