Lebara Mobile (FR)
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Terrible customer service
I bought more data for both my phone and for my wife’s phone (because their data seems to be used up very quickly). One month later we both had difficulties with our phones. Without being informed they had turned off our auto renew - so we had no contract. So I spoke to customer services (who are difficult to understand because of their accents). They told me that in my call on 25 september I had cancelled auto renew. I asked for the copy of my phone call under GDPR - but was told I could not have it. I told them that under English law they must provide the copy of the call. He still refused and told me to renew my contract on line. I then made a formal complaint and asked for a complaint reference. I was told it would be emailed to me - it has not been. After I renewed my contract on line I got a message saying that I needed to renew my contract. I contacted them again and was told this related to the original contract. So they informed me that my contract had expired 24 hours after it had - why not inform me 24hours in advance? I asked for all my phone recordings and was told I will get them. I made another complaint and again was told I would get an email-still no email. Customer services are terrible and ignore the laws of this country - do not use this company. I will be moving on as soon as we have found a better company.