Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 11 - 20 of 234 reviews
SB
5 out of 5 stars

Opkaldshistorik

Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023. Og det var Benjamin så sød at hjælpe mig med. Og det var en kæmpe gave for mig personligt. Da det var rigtig vigtigt for mig at få den historik. Så tusind tak for fantastisk service

Date of experience: May 26, 2025

A
1 out of 5 stars

Scam company

Scam company - Bilal is the agent that supported me

Date of experience: May 16, 2025

YA
5 out of 5 stars

OK por ossama

OK por ossama

Date of experience: May 15, 2025

AB
1 out of 5 stars

Shocking service 0/10

Would give it 0 star had no service since the 26th April in the USA reliying on free wifi in the USA for another week Followed all instructions to no avail Absolutely a shit show from lebara

Date of experience: May 2, 2025

GP
1 out of 5 stars

Their customer service is a joke…

Their customer service is a joke honestly. I was left with no service for 3 weeks and contacted them more than 10 times about it. Every time I was told to be rest assured everything is gonna be fixed . Waste of money and most importantly waste of time. Stay away

Date of experience: May 1, 2025

VA
1 out of 5 stars

Frustrated

Very bad not happy at all with this company, apparently they can send your phone number and details to other companies with out your permission. I now have no service and haven't had any for the last 3 days as they are looking into it .

Date of experience: May 1, 2025

AB
2 out of 5 stars

Data were taken that I have not used

I just bought a Lebara pay as you go sim. I just looked at my data usage and it says that I have used x amount of data including from apps that I definitely have not used since I enabled the Lebara sim card. Not sure if I can trust this company .. it is also using my google name without me having given it or agreed to it!! The 2 stars are for customer service where I fairly quickly was put through to an actual person who was helpful with the initial top up. I don't think that I will top up again with Lebara.

Date of experience: April 28, 2025

PE
5 out of 5 stars

Lebra medarbejder Victoria

Jeg må rose en medarbejder fra Lebra ved navn Victoria som løste mit problem med det samme til ug

Date of experience: April 25, 2025

LM
2 out of 5 stars

Not quite great

Not quite great. I tried them but I will stop using them next month. The use Vodafone network. It is slow really and there are some websites where they don't let you in. Not happy at all

Date of experience: April 22, 2025

AP
1 out of 5 stars

Wij zaten 1 maand in Dubai kregen…

Wij zaten 1 maand in Dubai kregen rekening van 50,00 euro extra internet dat is normaal nu krijgen wij voor 1 dag internet gebruik 450 mb weer 50,00 te betalen terwijl wij 6 uur in de ochtend gingen vliegen vanuit Dubai via München naar Alicante ik heb gebeld en ze zeggen dat we dit die dag verbruikt hebben klopt voor geen kanten ik heb het gevoel dat ik belazerd word

Date of experience: April 18, 2025

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